
Fauzan Ahmad
When i try to terminate the contract, they cancel my termination request several times. The last one they say they would terminate it internally without requiring phone calls. But to no avails, they deny the termination request and prolong it further. I already use another services to replace my internet. Now I already have paid several months without even using the Unifi services. How should i deal with this? I even go to the main branch to settle this issue, but it doesn't work. Help.
1 person found this review helpful
Telekom Malaysia Berhad
August 27, 2025
Hi, Fauzan Ahmad. We want to help, but we'll need more information from you to investigate and assist you further. Please contact us on Facebook (https://www.facebook.com/weareunifi) or X (unifi) with your details. Our Care Crew is more than happy to assist you. Thank you - Zaliza

James Phang
modem suddenly no Internet during midnight 4am then after that restart the modem and it have blinking los red light non stop. try to use the apps for easy fix but keep asking me to verify myself through digital id nonstop, fed up of using it. call customer service just ask to restart the modem or tighten the fiber optic. however when asking for technician, need to go through so many step of report still can book a time for technician.
Telekom Malaysia Berhad
September 3, 2025
Hi, James Phang. We appreciate your efforts in using Easyfix. We hope your internet connection is getting better today. If you need further assistance with a technical issue, you can also reach out to us on Facebook (https://www.facebook.com/weareunifi) or X (unifi). We'd be happy to assist -Zaliza

Tachyon Liew
Wow the unifi tv automatically log you out when you didn't turn on your tv for a week. Wow the unifi technician didn't mention to record down the unifi tv id when setup. (how do you expect elderly person could know that) Wow the app is kind of useless when I minimize the app and launch my email app to verify with my email, when I resume back it asked for another email verification and I go into the loop. Uninstalled, waste my time.
Telekom Malaysia Berhad
August 13, 2025
Hi Tachyon Liew. We suggest that you update your profile on the Myunifi app or the unifi portal (https://unifi.com.my/) and try to log in to unifi TV using your unifi TV username XXX@iptv. If you need further assistance, don't hesitate to get in touch with our care crew (https://unifi.com.my/support/contact-us). Thank you. - Zul