ConnectNetwork by GTL

GTL ES

About this app

The ConnectNetwork mobile app provides quick access to our most popular services. Using the app, you can create a ConnectNetwork account, manage your account information, make deposits into various accounts, send Messages, photos and videos to your loved ones, and (NEW) take advantage of Walk-In-Retail (Pay by cash) as an alternative to using a credit card.




Our features are based on the facility. To find out which features are available to your inmate, please add them to your account.



• Create and Manage your ConnectNetwork Account


• Make Payments and Deposits for ConnectNetwork services, such as:



o AdvancePay Phone (Prepaid Collect)
o Trust Fund (Inmate Trust Account)

o PIN Debit (Inmate Phone Account)


o Debit Link (Inmate Account for Tablet Services)
o Walk-In-Retail, a new convenient cash payment method


• Messaging (Email)



o View your Messaging inbox, send and compose messages, and save drafts

o Use your credit or debit card to purchase Message credits

o Add a photo or video attachment to your Message

o Depending on the facility, send credits to receive a reply

Ratings and reviews

The app is easy to use and navigate. I noticed around the 2 week mark the app would sign me out of my account when I closed it. I had it setup to run in the background with unlimited data usage. You can't always find your inmate on the app unfortunately. They will still be able to ring your phone as long as you deposit funds on your account. Other than those hiccups the app is overall pretty decent.

UPDATE: Its most recent app update has completely deleted my account!! Oh my...when I first downloaded it was great, now about 6 months in its horrible. Can't log in, changed my password, reinstalled several times. No response from support...very irritated. Still have 3 years to deal with this junk!! Weeks later n still the same issues, worked sort of for a minute now again im not able to login on app or online. Pops error report that disappeared before I can read it! Very very frustrating!!

Continuing to glitches all the time. Was fine till the outage on Saturday. Now, the app doesn't work properly. Messages in inbox, then not there. Same for sent and drafts. Really bad that they can't fix the stupid thing. So many people rely on this app to stay connected to family and friends who are incarcerated. FIX THE DAMN APP. Now it tells me the inmate isn't in my account, and I have to add them. I just sent two messages earlier. Get up and fix your app. This is really getting annoying!!!

What's new

- Bug fixes