Katie Vasina
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As a new Allstate customer, I was intrigued by the Drivewise feature offered through the app. The app itself is satisfactory, I find it inconvenient to have to sign in every time. However, the most significant issue lies in the functionality of Drivewise. It has failed to record a substantial portion of my trips over the past month, and when it does, it often inaccurately indicates phone usage or speeding when my phone is untouched in the passenger seat and I am adhering to posted speed limits.
289 people found this review helpful
Allstate Insurance Co.
April 13, 2024
Hello, have you tried the App Diagnostics tool? Tap Profile & Settings, Drivewise, then App Diagnostics. If that doesn’t fix it, please email us at MobileAppSupport@allstate.com. Provide: your name, policy number, contact info, and type of phone and operating system.
Christopher Davis
Using the app has improved my driving habits and saved us on our premiums. My issues with it are that it crashes quite often and it doesn't load all the features every time you log in. I'll have to log in and out several times to see my trip activity. Also, a few times it has recorded that I went over 80, which is flat out wrong. I do not drive faster than 75 and set my cruise control, or "ticket control" as I call it every single time I get in my car.
71 people found this review helpful
Allstate Insurance Co.
May 19, 2024
Hello, sorry about that. Our tech team is working to fix it. Email MobileAppSupport@allstate.com. if the problem persists. ^JD
Craig Devashrayee
When the trips were tracked by the adapter plugged into the car, it tracked the car that was insured. Now with the app on our phones it's tracking the person no matter if they are the one driving. I hate it. If I forget to go in and turn it off or try to edit a trip, we get dinged on our discount. Also can't see the actual trip locations any more and can't access anything for my kids. They are usually a passenger but never remember to turn it off when with others, penalizing us.
98 people found this review helpful
Allstate Insurance Co.
May 26, 2024
Hi, thank you for your feedback, we will work on incorporating it into future app updates. For any further assistance please contact MobileAppSupport@Allstate.com.