Danyiel Sugden
Drivewise mobile app is very versatile, useful. The only issue I've run across is that the app will show the phone active, in error, 35% of the time. The only use my phone gets in the car is with Google maps. It doesn't show active at that time, as it shouldn't. What would be helpful, safety wise, is if the app could determine if a driver is using a turn signal. Many accidents and sudden stops are due to drivers neglecting to use their turn signals. Signals are a requirement when driving.
11 people found this review helpful
Allstate Insurance Co.
April 26, 2024
The app records phone activity anytime it detects a trip. Trips can be removed via the My Trips screen. Deleted trips don’t count toward your driving record or affect rewards.
Katie Vasina
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As a new Allstate customer, I was intrigued by the Drivewise feature offered through the app. The app itself is satisfactory, I find it inconvenient to have to sign in every time. However, the most significant issue lies in the functionality of Drivewise. It has failed to record a substantial portion of my trips over the past month, and when it does, it often inaccurately indicates phone usage or speeding when my phone is untouched in the passenger seat and I am adhering to posted speed limits.
117 people found this review helpful
Allstate Insurance Co.
April 13, 2024
Hello, have you tried the App Diagnostics tool? Tap Profile & Settings, Drivewise, then App Diagnostics. If that doesn’t fix it, please email us at MobileAppSupport@allstate.com. Provide: your name, policy number, contact info, and type of phone and operating system.
Eric Albany
The app itself is ok, but drivewise is extremely annoying. It drains a significant amount of battery checking for trips every 5 minutes or the instant I move. It's so sensitive that it even checks for trips when I adjust myself in my recliner. On top of that, you can't clear the notifications from the app without unlocking your phone first which is also super annoying. To top it all off, it considers using apps such as spotify to be using your phone while driving even if your phone is locked.
330 people found this review helpful
Allstate Insurance Co.
March 9, 2024
Hi! Sorry you’re experiencing issues with the app. Please ensure you’ve updated your phone to the most current version of operating system and that should fix the issue. For more help, you can contact MobileAppSupport@Allstate.com. Thanks.