My TELUS

TELUS

About this app

With the My TELUS app, view and pay your bills easily and securely, enable data limit notifications and manage your services anytime, anywhere - so that you can get back to what’s important to you.

Plus, enjoy the added security of logging in with 2-step verification, and facial or fingerprint recognition. Have a question? Get support with our TELUS Assist chatbot 24/7, even while you’re on the go.

Easily access your account to:
Pay by credit card (Visa, Mastercard), through your bank or set up pre-authorized payments
Check account balances
Update your profile
Learn about special offers and rewards

Mobility customers can:
Monitor monthly data, text and voice usage
Download and view past bills
Set data limits and turn overage protection on or off
Customize add-ons, such as Easy Roam, international texting, data top-ups or Fast Pass

Home Services customers can:
Upgrade internet plan
Monitor data usage
Easily manage Pik TV and Optik TV channels, theme packs and premium selections
Manage Wi-Fi

Enjoying My TELUS? Please take a few minutes to rate us and tell us what you think.

Please note:
My TELUS requires Android 5.0 and up.
Select small business accounts are supported, but Corporate and Enterprise accounts are not yet eligible.

Ratings and reviews

I tried to pay my monthly phone bill through this app using an RBC credit card. The app showed the payment as declined, however, it was still posted to my credit card. The bank is telling me I will likely have to dispute the charge, as it was approved by them and is still pending. Telus has no record of the payment ever coming through, erroring out, or being pending. I will never use this app again for bill payments, that is unfair and is completely ridiculous. Now I will be charged a late fee.

This is the glitchiest app I've ever had to use. No matter how many times I update it, troubleshoot with support, or reinstall, it won't let me view any information about my Optik TV package or make any changes. It keeps telling me to call support, (and provides the phone number,) but it only lets you speak a bot, which then redirects you back to the app to chat online. When you use the online chat, you can't get through to a person... it's just a useless bot again. FIX THIS HORRIBLE APP!

I like the app to check on my data usage and billing. I have a fantastic sales representative whom actually does follow up and helps me if I have questions. Thank you. What needs work is the add ons, especially stream+

What's new

We’ve made a few small updates to the My TELUS app.

- Data usage records can now be accessed through a new link on the Plans & Devices tab

- Owner and manager subscribers can toggle wireless data on/off from the Plans & Devices tab

We are always making improvements to the app – stay tuned for more.