
B S
- Flag inappropriate
- Show review history
The update is garbage. Log in credentials no longer populate from the keyboard, username and password must be retrieved manually now. Savings account transfer option is presented like you can move from debit to savings but nope, no option to input dollar amounts. No app notifications when a purchase is made, email notification only. I've used this card for a long time and this is the worst mobile app update that has ever been released. FIX IT, please.
28 people found this review helpful

Diane McMurry
Don't use Netspend until fixed! Writing this 6/15/2025 For about a month, I have not been able to log in on the app. I called them and was told, "Yes. It's not working." That was over 2 weeks ago. Now, an auto-pay for a subscription keeps coming back as "payment rejected" so I have to call them to find out why and have them fix it. I don't like not having access to my financial records. Absolutely ridiculous! I'll have to find a different prepaid card. 😡😤
77 people found this review helpful

john william
- Flag inappropriate
- Show review history
08/2025: App will not go past the login page, plus, when I could check my transactions the name of the place of business where I made a purchase would only display the bottom half of said name, making it hard to confirm charges. I would have to manually open each charge in question in order to be able to see their name, instead of guessing. I've tried reinstalling, but it helped nothing.
28 people found this review helpful
NetSpend
November 12, 2021
Sorry for the trouble you are experiencing with our app. For further assistance, please email us at social@netspend.com.