TK-App

Techniker Krankenkasse (TK)

About this app

“Die Techniker” provides its customers with a digital all-purpose tool. For example, you can use this app to upload your receipts for reimbursement, view existing sick notes, or do something for your fitness while collecting bonus points.

FEATURES

- Protection of sensitive data through secure login (e.g. no rooted devices allowed)
- Transmission of sick notes and documents
- Send messages to the Techniker
- Receive letters from the Techniker
- Use the TK bonus program completely digitally
- TK-Fit with access to Google Fit, Samsung Health or Fitbit
- Overview of prescribed drugs of the last six years
- Apply for reimbursement of costs for medicines, vaccines, osteopathy and health courses

SECURITY

As a statutory health insurance company, we are committed to the best possible protection of your health data. That's why we check your identity when setting up TK-App on your smartphone. You can either identify yourself online using your ID card and PIN via the Nect Wallet app or by entering an activation code. We‘ll send you the activation code via post.
You can find everything else about our security concept at https://www.tk.de/techniker/2023678

Please note: The use od TK-App with rooted devices is not possible for security reasons.

FURTHER DEVELOPMENT

We are continuously adding new features to the TK-App - your ideas and hints help us most. Write us directly and anonymously via the feedback function in the TK-App.

BONUS & TK-Fit

Membership in a football club, regular check-ups at the dentist, the non-smoking course after New Year's Day - all these things earn points for the TK bonus program. And thanks to the connection to Google Fit, Samsung Health or Fitbit, you'll receive points for many other activities.

TK-SAFE

With TK-Safe you have all relevant health data at a glance: Your visits to the doctor, diagnoses, medication, vaccinations, preventative medical checkups and much more.

Please note that TK-Fit and TK-Safe are not available in English yet.

REQUIREMENTS

For the TK-App:
- TK customer
- Android 10 or higher
- Unmodified Android operating system, ie. no Root (For more information, see https://www.tk.de/techniker/2023674)

For TK-Fit:
- Step counting using Google Fit, Samsung Health or Fitbit and your smartphone or a compatible fitness tracker.

ACCESSIBILITY

We aim at providing you an app that is as barrier-free as possible. You can find the accessibility statement at:
https://www.tk.de/techniker/2137808

Ratings and reviews

As a native English speaker who is learning German, this app makes it pretty easy. Dealing with health issues is never a good time to be learning a language. The fact that most of the documents and screens are in English It's very helpful. Much better than the service and app I was using from other German insurance companies that I have used previously, they were Not-A-OK.

For very simple stuff no problem. But sending documents is very difficult. They don't really like PDFs, only JPEGs. English is the only second language option and even then, the English settings are very rudimentary. I still end up having to call and send documents by post. not even email seems to be an option. On the phone they will suggest sending a FAX like it's 1972 or something.

I like TK as a health insurance provider (one of the few services in Germany that actually works, and works well), but the app is terrible. Initial login has to be done with a code from a letter. At some point, it decided that my phone was no longer secure enough to allow me to log in using my fingerprint. Now it's started crashing due to some unknown error. Nah, I'll go back to using the web version instead.

What's new

TK-Safe:
- You can now save your treatment documents in TK-Safe after your TK-Doc video consultation in order to have them digitally available at any time.

Bug fixes:
- An error that occurred on devices running Android 10 when opening PDFs has been fixed.
- Minor bugs have been fixed.