
Niki Star
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it doesn't work anymore. I get only: "Sorry. An unexpected error occurred". App uninstalled, once again installed, login process performed, all looked fine and at the end after the first login - An expected error occurred. Letting your users be Beta-Testers is pretty unprofessional.
4 people found this review helpful
Techniker Krankenkasse (TK)
November 17, 2025
The fact that the error still occurs, despite using the latest version, is not as it should be. Please call us at 0800 - 285 85 85 so we can investigate why you are still receiving the error message. Best regards, TK-Ident App

amin dadashi
Disaster! The "Sorry, an unexpected error occurred" issue has been reported for over two years, and since August it appears even more frequently. This is a critical failure, yet still no real solution. How long do you plan to keep telling users to call support instead of actually fixing the problem? A textbook example of a failed project.
1 person found this review helpful
Techniker Krankenkasse (TK)
December 12, 2025
We can understand your frustration with the situation. We are continually working to optimize the app and fix errors. Kind regards, TK-Ident App

Andrew Ketley
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As clunky as one would expect, given the legislation, but functional. Please add a language option separate from the system language, as the English localisation is, as always in Germany, terrible, and I would much rather use a comprehensible German UI.
Techniker Krankenkasse (TK)
September 10, 2025
Thank you for your feedback! We are constantly working on optimizations and are happy to pass on your feedback to the development team. Kind regards, TK-Ident App