UnitedHealthcare

UNITED HEALTHCARE SERVICES, INC.

About this app

† Not all UHC plans are currently supported by the app, not all features are available for every plan

Managing health care on the go just got easier with the UnitedHealthcare app! It's designed to save you time by providing easy access to your information. Features available are based on your personal health plan and can include:

Find and Manage Providers
- Find doctors, specialists, or health care facilities with our guided and location-based search.
- Save your favorite doctors or facilities for easy access.

Manage Claims†
- Review your claims by member, provider, status, facility, service or date.
- Review your claims payment breakdown and Explanation of Benefits.

ID Card
- Never lose your insurance card again! View and share your ID card.

View Cost Estimates†
- Know how much you could pay for treatments and specialty services.

Reference Copays, deductibles, and out-of-pocket expenses†
- View your copay, deductible, and out-of-pocket expenses.

View Account Balances†
- Know your health reimbursement, flexible spending, and Optum Bank health savings account balances.

Easily Sign In
- Use HealthSafe ID™ (a new, enhanced login that lets you access nearly all UnitedHealthcare digital tools with one username and password) to securely access your app.
- Never forget your password again with fingerprint login.

Manage Your Health†
- View personalized recommendations for preventative care.

Ratings and reviews

The app is great for browsing, seeing your card, and how much you've spent for the year. It is atrocious if you are trying to search for specialized Behavioral Health Providers. They have preselected categories, which is useless if you dont need either category. If you click the search bar, now you get results for internal medicine or some other category. Calling won't answer general questions without a bunch of verification. Ultimately app is a waste

The app worked fine to begin with and now for the past 2 weeks or so it keeps saying "unable to load balance". I can't use the barcode scanner which I need the most because I don't have extra money so it's hard to know what it doesn't pay for when I get the the checkout. I've updated it, uninstalled the app, logged in and out and nothing changes.

The app sucks! Can't even get logged in! I keep an error message. I have uninstalled and reinstalled 3 different times, restarted my phone, updated, and called customer service 3times as well. So far nothing has helped. I'm actually on the phone on hold waiting for a tech support ticket number. I was told it will take 3-5 days before someone will contact me after they see what's going on (and hopefully fix it). I need to be able to log in so I can use the scanner! Grrrrrr! Very frustrated!

What's new

Members with Medicare or Group Retiree plans can now access their benefits before the plan is active..