![](https://play-lh.googleusercontent.com/a-/ALV-UjWLRVeKk4IiwpIbLEcWuRDhVhZErhdfy9Omcr7I65jTWGDBLNu9=s32)
Heather
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Update: it's finally loading and opening, however, my purchases still aren't synced. The games that I've paid for "no adds" have adds, and the passes that I've bought aren't there. - - Won't load or sync. I'm setting up my new phone and Google Play Games will not load. It just stays stuck in the screen with the icon. None of my in-game purchases are synced, so it's like I paid for absolutely nothing. I've tried clearing the cache, uninstall and reinstall, and restarting my phone. Nothing helps.
47 people found this review helpful
![](https://play-lh.googleusercontent.com/a-/ALV-UjWJBwaikOoD1N8Vovw-z2K8hjqXWRDXUCKIQzrbQZu4-0ZVWF0l=s32)
Florin
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One year later, games still don't sync progress across devices!/// I thought Android was all about syncing across devices. If I play the same game on two different devices, game progress is not synced, how is that possible and why? It would really make a lot more sense to be able to resume playing from the last save on the other device. But apparently that's not possible. You have to start from the beginning of the same game, on another Android device, with the same Google account!
3,285 people found this review helpful
That's odd. When you're signed in to some Google Play Games, you should see exactly where you left off and pick right back up on any device. For more info, see this article: https://goo.gle/2RE11zN. You may also resolve your game state between updates by contacting the developer directly by leaving a review of their app: https://goo.gle/360gizQ.
![](https://play-lh.googleusercontent.com/a/ACg8ocKvwI1Vxl-P0Yiq8onUkfnmi1Rzrm8wQ14NmOWPod6DlwmAnA=s32-mo)
Dana Carlson
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Games suddenly won't open. Edited: it's been about a week, and nothing has changed. I've tried clearing cache, restarting phone, and deleting/reinstalling app, and nothing is working. Clearly, from the reviews, I'm not the only one with this issue. Deleting app if not fixed in a couple of days...what's the point of a game launcher that won't launch? Edit #2: there is no change. I have cleared cache, deleted and reinstalled, and my games are still not opening.
1,496 people found this review helpful
Google LLC
February 16, 2024
Hi Dana. Good news! After seeing your feedback along with other users, our team was able to implement a fix. Thanks for letting us know about your experience and we hope this helps.