Arlan Beckman
The fingerprint reader is not working well. You activated sign in once with it close out of the app in the next time you try it it says too many failed attempts. And you haven't even opened the app. So you end up logging in with username and password activate the fingerprint and the cycle continues. If that gets fixed The rating would change. Other than that the app is worked fine.
19 people found this review helpful
Vervent, Inc
October 9, 2023
Sorry to hear you are having issues with the app. Could you please uninstall the app and try again. Thank you.
Allgeminiman
I'm very disappointed with the capabilities of this app. I wanted to make a simple mailing address change to my account after a move across the country. With all of the security that we have to go through to log onto the app, I would think it would be secure enough not only to do the transaction securely, but also be able to verify my identity online. Instead of making me just through hoops sending faxes which seem less secure to me, but also problematic since I don't have fax capabilities.
17 people found this review helpful
Vervent, Inc
August 15, 2023
Sorry to hear you are having issues with the app. Please contact us at 1-844-358-0074 and we would be happy to help.
Gwen Sammons
The app was great until it stopped letting me log in. I put in user and pass it but it just gets stuck on the loading circle and when the loading circle does stop it just stays on the login page. No error message or anything. Had to go through the desktop site to pay my bill.
3 people found this review helpful
Vervent, Inc
August 19, 2024
Sorry to hear you are had issues with the app. Please try again and if it continues please contact our Customer Service department and we will be happy to review your account.