Shopify Inbox

Shopify Inc.

About this app

About Shopify Inbox
Use Shopify Inbox to talk with customers and sell over chat. With Shopify Inbox, you can grow your business, build strong customer relationships, and spend less time on support all from a free business chat app.


USE CHAT TO SELL MORE AND BUILD STRONG RELATIONSHIPS


Shopify Inbox is so much more than support. In fact, 70% of Shopify Inbox conversations are with customers making a purchasing decision.

Use Shopify Inbox to:
• Save time managing customer conversations from online store chat and the Shop app
• Send products, discounts, from your Shopify store directly inside chats with just a few taps to turn more conversations into checkouts
• Send automated messages and continue chats over email so you don’t need to respond in real time
• Know when customers add or remove items from their shopping cart
• Assign chats to your staff and team to scale customer conversations

SHOP APP
Let customers contact you from the Shop app.

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FEEDBACK & SUPPORT

For 24/7 support visit the Shopify Help Center: help.shopify.com


Thank you for using Shopify Inbox on Android. We love hearing your feedback. Please let us know what you think of Shopify Inbox by leaving a review.

Ratings and reviews

Shopify was a very bad experience for me. I hate to say it, but it is the absolute worst platform for building a store front to sell music and merchandise. lots of hidden fees and the instructions are not clear. Shopify mixes in things you have to pay for when you search for something to use for free. I picked what I thought was a free template for my webpage but after I got it, 2 weeks later I got a bill from a company wanting $65. it wasn't that good. I'll never recommend or use Shopify ever.

I really want, and need, this app to work but it is very disappointing. Notifications often don't come through, regardless of settings and settings changes. Deleted and re-downloaded a couple times to no avail. Can't read the full chat response in the app (I have to read it quickly if/when I get/see a notification). Words and letters are missing from texts, menu items, icons, etc. Please help. Thanks.

It's a great start. I love the integration of multiple channels. Unfortunately, it's not fully useable. There are no desktop notifications, so you have to be looking at your phone to see if a customer wrote. Also, attached customer images do not show up. We miss parts of messages because we didn't realize that an image was supposed to be there. Lastly, not all messages will send. We get error messages in Inbox stating that our response was not delivered to FB Messenger.

What's new

• Bug fixes and performance improvements