
Brian Isaacs
I like this app less and less the more I use it. Today I tried to change the debit card I use to replenish the account. I might have messed something up, I don't know, but the app refused to take the card - and worse, said it would not allow changes for 24 hours. When you're in the laundromat ready to go, that's completely unacceptable. Fortunately I got Google Pay to work. But this app could be a LOT better.
51 people found this review helpful

Howard Cannon
"Rewards" are things that I wouldn't use. Tried notifying about an issue and refund has been pending for over a month. Have had multiple other refunds needed but because the other one isn't addressed, can't submit another one. The timer doesn't always work. Sometimes takes multiple attempts to pay with app. I'm glad the machines also take coins so they I can avoid most of these issues.
17 people found this review helpful

Cece M
I had $3 on the app and contacted them about moving and not being able to use the balance. They told me it would be refunded, but in the end I only got $1. Basically stealing $2 from me. As a business owner myself this is not good customer service what so ever. Regardless of the amount if you say it will be refunded then it should be. I do not recommend this app at all. There are much better options. I don't work hard for my money for it to be stolen! I would give 0 stars of it was possible.
16 people found this review helpful