Lesly Wilkinson
Daughter has had it for over a year. A couple of months ago, it started having issues connecting via bluetooth, and a month ago, when trying to assist, the app kept crashing, and we could not get into her profile. We contacted customer service, which has not been helpful, figuring out why the profile would not open/load. They stated they would have a specialist reach out, still waiting. We are still having issues with the toothbrush not connecting to the app after we started using it again.
2 people found this review helpful
Philips Consumer Lifestyle B.V.
May 13, 2024
Hi Lesly, thanks for taking the time to leave a review. We’re sorry to hear that you’ve been having connectivity issues. We’d recommend reinstalling the app, and trying to reconnect it. Should this not help, please feel free to reach out to us on Facebook (@Philips) or X (@PhilipsCare), for further assistance.
Kim
- Flag inappropriate
- Show review history
This is THE glitchiest app. It's extremely frustrating. Having to delete profiles and start over multiple times? That's fun with 3 and 4 year olds 🙄. I haven't deleted it because my kids do enjoy it, when it will work, but don't get too attached to any characters or prizes, because ours have stopped being usable multiple times. I can't recommend against this app enough! Really, does your life need another annoying thing? I have already reinstalled the app once.
3 people found this review helpful
Philips Consumer Lifestyle B.V.
May 6, 2024
Hi Kim, thanks for leaving a review. We're sorry to hear that you've been having trouble with the app. As it's great to hear that your kids do enjoy it, we would recommend reinstalling the app to fix this issue. We understand the inconvenience in losing the progress. Feel free to contact us on Facebook (@Philips) or X (@PhilipsCare) for assistance.
paty_hrndz
Disappointed. Frequently have issues with Bluetooth connection, and the rewards are the same. Recently I discovered that although you make a profile for each child and a log-in for yourself, the profiles don't transfer to other devices. Essentially they lose all their progress, rewards, and badges if you log into another device, in my case from my cellphone to a new tablet. Of course, my 4 and 5-year-olds are excited to hatch a new egg, but then they ask me why their stuff is gone.
Philips Consumer Lifestyle B.V.
July 22, 2024
Hi there, thanks for taking the time to share your feedback. Indeed - when transferring to another device, your child's brushing data will unfortunately be lost. There is no way around this for now, but we appreciate your feedback and we will make sure to take note of it. If you have any questions, please feel free to contact us on our website.