![](https://play-lh.googleusercontent.com/a/ACg8ocLIbF4d_Ur7V08Le_CyoF0xoTE0YEUZcr-xfoDphVwViVPgVw=s32-mo)
Nicolette Howell
AVOID Verizon is terrible. Service is no longer decent and they tack on random fees and charges without explanation, then make the bill intentionally difficult to decipher. IE - I paid off my bill, checked it again an hour later, and there was a balance of $40. How does that happen in 5 minutes when you're billed monthly and nothing was purchased? You have an assigned business account manager, but they are impossible to get ahold of. It's been 10 months, 6 emails, and so many calls - nothing!
![](https://play-lh.googleusercontent.com/a-/ALV-UjWKjHkZQz_hQZYnnX1s5UTmVzUurQxRCSbFYLOIJAa0nKh7h4bbYg=s32)
G. Rice
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Consistently Awful. I have had Verizon for over 20 years. This app hardly ever works. I will get allowed 1 maybe 2 log in attempts then I get locked out. It changes my security question to one I never used regularly. It just never works. I have tried to log in mutimes over the past year cause I was going to upgrade my business tablets and phones. I haven't and most like won't cause the app never works, the stores suck, the service has gotten worse since 2019 and not one person seems to care.
6 people found this review helpful
![](https://play-lh.googleusercontent.com/EGemoI2NTXmTsBVtJqk8jxF9rh8ApRWfsIMQSt2uE4OcpQqbFu7f7NbTK05lx80nuSijCz7sc3a277R67g=s32)
A Google user
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Passwords have always been a problem! This more Verizon, than this app. But I can't give a good rating with a bad experience. Cell phone for business is a necessary evil. Update; I only use this to pay the bill. After getting password straitened out, it's worked for my needs. Haven't had the past problems in some time now, Thankfully. All i do with this app is pay the bill, so take my rating now with a grain of salt.
8 people found this review helpful