
B. Brooks
This is a great card to have, but the app sucks, especially with the new login flow. The double login doesn't make any sense. There's features, like Documents, that can't be accessed from the app. Every other card app I have is leagues better than this one. It desperately needs work, tons of room for improvement to both simplify the login process and provide features in a streamlined package.
Verizon Consumer Group
September 15, 2026
Dear Customer, Please email us your contact number in order for us to look into this further at verizonvisacard@verizonwireless.com and we would be happy to assist with troubleshooting your issue. Thank you. Your Verizon Visa Card Team

j n
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was fine. now since last update, I have to sign in to the app before I am allowed to sign in to my account. double sign-in from a single app icon. went back 1 page in the app? sign in again...even if you don't leave the app. Who is it, synchrony or verizon? One of you needs to step out of the other's way. Troubleshooting? Seems to work as intended. Installed on 2nd device, same issue. Why are biometrics/passwords required after sign in without leaving the app? Did you bury 1 app inside another?
1 person found this review helpful
Verizon Consumer Group
August 31, 2026
Dear Customer, Please email us your contact number in order for us to look into this further at verizonvisacard@verizonwireless.com and we would be happy to assist with troubleshooting your issue. Thank you. Your Verizon Visa Card Team

Scott Bower
This app used to be great. Now I have to sign in twice AND submit my phone number so they can send me a verification link to confirm my identity, even after I clicked yes to 'remember this device', all just so I can access my account activity. If you fix it so we can log in the way we used to, I'll change my review to 5 stars. I will not provide you with any contact info, because you already have it, and it's clearly an app issue, not an individual account issue. Please fix this.
3 people found this review helpful
Verizon Consumer Group
September 7, 2026
Hello Scott Bower, please reach out to us at verizonvisacard@verizonwireless.com and we would be happy to assist with troubleshooting your issue. Thank you. Your Verizon Visa Card Team.