Zomato Restaurant Partner

Zomato

About this app

Zomato Restaurant Partner app is the one-stop-solution for restaurants to manage their orders from zomato and track business growth. Download the app now and join our ever growing network of happy partners fulfilling orders and becoming part of our mission to serve “Better food for more people”.

Key features :

• Order management
- Managing your orders can’t get any easier, enjoy a smooth and steady
experience right from order acceptance to order fulfillment.
- View and address customers’ feedback on your orders.

• Menu management
- Manage your inventory, mark items and their variants in and out of stock.
- Add new items, categories and subcategories to your menu.
- Edit existing items including name, description, tags etc.
- Add food shots and make your dishes look as delicious as they are.
- Apply category timings to the ones you only want to show at certain times of the day, week or year.

• Business management
- View your payouts and track your key business metrics around delivered orders, sales, average order value, bad orders, customer funnel, marketing and dish trends.

• Offers & Ads Management
- Create offers and ads for customers or mealtimes and track performance to take your business to new heights instantly with no hassle and 100% transparency.

• Outlet management
- Manage your outlet name, address, location, timings, cuisines, FSSAI, bank details etc.
- Manage your staff : Add/delete/invite staff for outlet operations.


Other key features :

• Rush hour - Get more time to prepare orders in case of a rush in your kitchen.
• Help centre - In case of any query, raise a ticket from the help centre for quick resolution.
• Schedule leaves in advance to better manage occasional day-offs during festivals or personal work.

Ratings and reviews

It's the most troublesome, ridiculous and irritating app that I have ever used. The loud ringer is the most common issue which I am facing too. The app hangs all the time. Sometimes orders don't reflect in the notification because of which I waste lot of time calling the merchant customer care to find out what is the order. That is scary and pathetic. There are so many loop holes in this app. So much access is given to the rider, that he can just take the otp from the merchant and update it as delivered even when the order has been cancelled from the customer's end. The merchant can end up getting charged commission with the end result. Totally disgusted and tired with Zomato and their unprofessional management. They are sure to loose major merchants and customers one day since they don't care about anyone but they want to just grow at any cost.

New update is absolutely horrible. First of all the interface completely changed and it's very confusing during rush hours because we've been used to the old interface for a long time. Also, you can't view which area the order is from anymore. That's important in small cities because these stats help us grow as a business. We have Medical Colleges and Universities nearby. Also you can't rate the riders anymore. Which means that the quality of the delivery personell will degrade over time.

App is ok I guess. But im not comfortable with the concept. With their charges, Im forced to increase prices of list than they actually are. Otherwise i face loss. They give only 10 min to prepare food, for many items its insufficient time. Also as a customer, I never order from zomato or other food aggregator. I rather order directly from restaurant or go get myself. These are more cheaper for me.

What’s new

We release new updates as often as possible to fix bugs, improve performance and add new features to help you manage your restaurant smoothly.