TELUS Connect (My Wi-Fi)

TELUS

About this app

Same great app, new improved name - "My Wi-Fi"’ has been renamed to "TELUS Connect".

Easily manage your TELUS home services from your mobile device! Self-install TELUS products, set up parental controls, personalize your service and troubleshoot issues right at your fingertips.

Key features:
* Monitor devices connected to your network, check your data usage and your billing information
* View and change your Wi-Fi name/password, and manage your guest Wi-Fi
* Pause Wi-Fi device access, or set up schedules to take back family time
* Set up family safety features such as adult content controls and network security
* Access personalized troubleshooting and recommendations to keep your services running smoothly
* Self-install your TELUS products, including Boost Wi-Fi, modems, TV boxes and more. Requires TELUS hardware or a self-install kit.

Requirements:
* TELUS Internet subscription in Alberta, British Columbia or Quebec
* My TELUS // Espace client account
* Android 8 and later
* Feature availability may differ based on modem, region, and product subscription.

Ratings and reviews

Terrible app. I switched from Bell Internet to Telus over 1 month ago. I think only on one occasion did this app appear to work. Since then, it hasn't allowed me to see and or control any WiFi connected device. It just fails to connect. I called Telus rep acknowledged it was flawed and their device are working on a new version. For now, it gets a 1 star review.

Like everything else with Telus broken links. Can look at it but nothing can be done in it without errors. Support what is that an AI that doesn't help or just tell you to contact support. Replacement of equipment can take weeks now. Pay your bill and don't complain, nothing get done.

Absolutely horrible app and equally horrible support !!!! I tried the app again, because one of the digital boxes lost WiFi connection "again" !!!!! And the box is less than 15 feet (4.5 meters) from the modem / router !!!! But the app was useless!! Fortunately, I was able to use the WPS option and I'm now connected. It's sooooo frustrating. Why did it disconnect in the 1st place? No use calling support, half the time they don't believe me, AND it takes too long to get to a "human".

What’s new

Update the app regularly for the best experience. Here’s what’s included in our latest update:

- Routine updates and maintenance

Feel free to send us comments or questions through our in-app feedback in the menu - we’d love to hear from you.