
1964CLOUD
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Very Buggy, it is precarious. if it worked it will be great but as soon as it launch and you try access share it shutdown. I'm using a Samsung S25 Ultra, I have uninstall and reinstalled the App and I get the same result. I get an error message saying something went wrong try updating the App. The os is Android version 15 and One UI 7.
2 people found this review helpful
Ubiquiti Inc.
July 9, 2025
Hi, thank you for your feedback. To help us better understand the issue and provide assistance, please contact us at uid.support@ui.com and describe the issue in detail. You may share screenshots/screen recordings if available. Our escalation team will reply to you within one business day.

Vidar Jørgensen
- Only US (English) alphabet in display. - Tiny fonts in the door display, but large picture. Should be opposite. - Only 1 page user manual, no listing of what to do after installation i.e. when something is not working. - My phone is silent when guest call me from display, I have enabled ringtone.
Ubiquiti Inc.
August 11, 2025
Hi, we apologize for the unsatisfactory experience. To help us better understand the issue and provide assistance, please contact us at uid.support@ui.com and describe the issue in detail. You may share screenshots/screen recordings if available. Our escalation team will reply to you within one business day.

michael teal
This app Sucks because I did everything that it asked me to do and I stand in front of it to use it it tells me no permission with the facial recognition. what's up with that? It's been installed for two or three months . I've installed and installed five times installed my facial image. It's should have been working right from day one.
Ubiquiti Inc.
July 28, 2025
Hi, we apologize for the unsatisfactory experience. To help us better understand the issue and provide assistance, please contact us at uid.support@ui.com and describe the issue in detail. You may share screenshots/screen recordings if available. Our escalation team will reply to you within one business day.