myExpert

Cricket Wireless LLC

About this app

Life can be complicated. Getting help shouldn't be.

• Call or message with a U.S.-based support expert!
• Browse tips customized for your device!

Help and support for your technology is just a tap away!


Enjoy the premium services that come with Cricket Protect Plus! Enjoy unlimited access to our team of trained support experts!

With Cricket Protect Plus, the answers to your technological headaches are right in your pocket. Let us help you set up your phone. We can get you connected with your Wi-Fi, Bluetooth, apps, speakers, smart devices, car, and more!

Free up your phone's memory with easy access to myPhotoVault! Let us seamlessly back up your phone's photos and videos.

To give you the best help possible, a Cricket support expert may ask to view your screen. Depending on your device, we may need to request administrator access to provide remote support. This access will only happen with your permission and will be disabled when the remote session ends.

For continuous improvement of the myExpert app, real-time user analytics and crash reports may be collected.

Reach out to your support expert today. We are here to help!

Ratings and reviews

I have trouble with wifi connection and calling. Voicemail don't work. Putting apps on my phone I don't use or the 4lines I have.. trying to get ahold of tech support and customer service support. I payed my phone bill. 9,16. I payed it today because there for I know I have it paid. Put saying I use gb 120 in 2days. My lines used 38gb it jump to 33.gb less then store back home was not even using my phone I was driven. MAKE THESE MAKE SENSE

Update: If you understand the basics of using a smartphone or know how to find information on the internet, this app is not worth it. 98% of the time, they tell you to call the carrier anyways. A representative told me the only purpose of the app is to try to keep you from needing to file a claim with troubleshooting. That's not daily device help like they advertise.

EXPERT.... Should not be included with anything affiliated with Cricket 😂‼️I just received a link from Cricket Customer Service for at&t's Customer Service APP 🤔 This is the 2nd time in the past 2 weeks that I received this same text.. Called Cricket and was informed that they have NO IDEA how this could have happened... I forwarded back their text to show them THEIR TEXT.. The response I received was "hmm"? ~End Of Story~ BTW: The Photo Vault App... ONLY works for iPhones !! No Android..

What's new

bug fixes and performance improvements.