Cricket Visual Voicemail

Cricket Wireless LLC

About this app

Some voicemails are important. Others are a waste of time. We designed Cricket Visual Voicemail to help you see your way to the messages that matter.
Visual Voicemail lets you:
· View a list of your voicemail messages
· Play, delete, or save messages in any order
· Pause, stop, replay and fast forward messages while playing
· Reply to messages by returning the call or text message
· Easily change your recorded greeting
· Save important messages to your phone or memory card.
· Easily export voice messages

Important to know: Receiving voicemail on the Visual Voicemail app will not count against your high-speed data quota. Downloading this app and responding to voicemails using email will count against your high-speed data quota.
During initial setup the app may send a free one-time SMS to your Cricket Voicemail service to authenticate your account.

Problems Upgrading?

Don’t sweat it! We’re here to help. Contact us on Facebook (m.me/cricketwireless) or Twitter (@cricketsupport) for the fastest reply. You may also chat online at www.cricketwireless.com/contactus or call 1-800-CRICKET.

Ratings and reviews

I'm also having the same issue as everyone else. It shows that I have a message but I can't access the message. I would also like to add that when the app did work the "Convert to Text" feature was a joke. It rarely converts the message to text properly. However, I did like the convenience of accessing my voicemail messages from the app, but that no longer works. *The app is updated to current version, and, I tried clearing the cache and data before posting.

This is a great idea for people with hearing loss, like me. Being able to see what's being said is helpful. However, the text, every time, has gaps or incorrect/mispelled words. And recently, my voice-mails have even started overlapping each other, with the text from new messages getting buried under text from an old message. Not sure what can be done, and I'd really rather not uninstall and reinstall the app. I only have 6 saved messages, but it's important that I keep them.

The app is very buggy. Often old transcripts are laid on top of new messages. Every time I restart my phone it tells me I have new voicemails (I do not). Most of the time when I try to "play" a message, it just gives me an error and says it can't. This app is just useless in its current form. If you have Cricket, just call your voicemail box instead

What’s new

Performance updates and bug fixes.