Cricket Visual Voicemail

3.9
33K reviews
Content rating
Everyone
10M+
Downloads
Content rating
Everyone
Users Interact
Learn more
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About this app

Some voicemails are important. Others are a waste of time. We designed Cricket Visual Voicemail to help you see your way to the messages that matter.
Visual Voicemail lets you:
· View a list of your voicemail messages
· Play, delete, or save messages in any order
· Pause, stop, replay and fast forward messages while playing
· Reply to messages by returning the call or text message
· Easily change your recorded greeting
· Save important messages to your phone or memory card.
· Easily export voice messages

Important to know: Receiving voicemail on the Visual Voicemail app will not count against your high-speed data quota. Downloading this app and responding to voicemails using email will count against your high-speed data quota.
During initial setup the app may send a free one-time SMS to your Cricket Voicemail service to authenticate your account.

Problems Upgrading?

Don’t sweat it! We’re here to help. Contact us on Facebook (m.me/cricketwireless) or Twitter (@cricketsupport) for the fastest reply. You may also chat online at www.cricketwireless.com/contactus or call 1-800-CRICKET.
Updated on
Aug 18, 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Personal info, Audio and 2 others
This app may collect these data types
Audio and App info and performance
Data is encrypted in transit
Data can’t be deleted

Ratings and reviews

3.9
33K reviews
P B
April 25, 2026
I keep getting a call cricket voicemail when there are no messages. Why. This should be a simple thing. Is there another app that works we can use? Update: App has never worked properly. I have reinstalled, etc numerous times but it still gives false voice mail message. Update: App still gives false message notifications. Horrible flaw. This app always tells me I have messages...never worked properly. Waste of time trying to fix.
9 people found this review helpful
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Cricket Wireless LLC
May 12, 2023
Hi there! Please download the latest version of the app for maximum performance. However, if the problem persists, we recommend reaching out to our support team on Facebook (m.me/cricketwireless) or Twitter (@cricketsupport) with the details of your issue.
Omri Gabay
February 11, 2026
Whoever made this app doesn't care about the UX. Even though I cleared the cache and even all the data, it tells me there is "insufficient space to download messages", even when I went back and deleted old messages. It also keeps floating notifications to the top even when there's no new voicemails. It used to work OK-ish and now it just works very poorly.
16 people found this review helpful
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Cricket Wireless LLC
February 11, 2026
We thank you for sharing your feedback with us. We are sorry to hear of your recent experience. Please feel free to reach out to us via X @cricketsupport or on Facebook at http://mycrick.it/3ca16bf0 where we can assist you further.
Danny Trahan
November 5, 2020
I'm also having the same issue as everyone else. It shows that I have a message but I can't access the message. I would also like to add that when the app did work the "Convert to Text" feature was a joke. It rarely converts the message to text properly. However, I did like the convenience of accessing my voicemail messages from the app, but that no longer works. *The app is updated to current version, and, I tried clearing the cache and data before posting.
81 people found this review helpful
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Cricket Wireless LLC
November 5, 2020
We are sorry to hear this Danny! We recommend making sure that the app is on the most updated version. You can also clear the app cache and data. Hopefully, this resolves your issue!

What’s new

Performance updates and bug fixes.