
Jeremy
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I had issues and did an RMA for buds pro 2. This fixed them. However now I have new ones seemed to be app related. Sometimes one touch play and pause won't work. Sometimes taking earbud out will stop playing, other times not. Occasional problems with one ear not playing audio. These issues don't happen on Google TV playback so it must be the app. Get it together, Google! I'm on a Pixel 9 and still doesn't work as advertised!
21 people found this review helpful
Google LLC
November 30, 2024
Hi Jeremy! We're dedicated to resolving your issue. Please click the link below to get further assistance.
https://support.google.com/googlepixelbuds/gethelp?sjid=896512562539139827-NC

Matt Gurnicz
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Took off a star, I would have added one, but on the Pixel 7 Pro the keyword randomly decides it's not going to work with my OG P Buds Pro. It's not external ambience or anything else causing it. I will disconnect and reconnect, toggle Bluetooth on and off, either I have to reboot the entire phone. I never have this problem with the pixel tablet, which is running the same CPU & made by Google. I wish you had not removed the touch & hold to hear notifications. Since keyword has been unresponsive
16 people found this review helpful

Michael Usoskin
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Finally resolved the issue of lost app functionality by completely removing and resetting my Buds Pro, clearing the cache and data, and reconnecting the buds from scratch. Went through the full setup process, and all app functionality is now back. Wish the developer's response to my previous comment had included guidance to do this (it hadn't - I had to figure it all out myself). Other than this recent period, the app and the buds have been excellent
84 people found this review helpful
Google LLC
February 4, 2025
Hi Michael, thanks for your feedback and for performing those troubleshooting steps! It's important to us. We have a dedicated feedback link where you can share your thoughts: https://google.qualtrics.com/jfe/form/SV_2aStd8wsbcLGvwG. Your feedback helps us improve our services and products.