
R. Ady
I enjoy the coffee here even though it's the most expensive of the coffee shop chains . What I do not like is the fact it is getting more and more complicated to use the app. The corporation is so paranoid that the baristas might comp you a coffee that they don't know how many rewards you have. And it's getting frustrating to try and redeem points despite what they claim. Apps should be easy to use. Not harder and harder as time goes by. Their coffee is great but their corporation is not.
1 person found this review helpful

Drew V
Do NOT use the app. They use a 3rd party to fulfill orders and since you're not actually ordering through that 3rd party to they will not fix any issues like non-delivery, even though they have record of the order. The BR app & store says call a 833 number, the 833 number says to fill out a form on the website, the form sends an email saying call the 833 number. The store will tell you the same thing. Not worth the risk, especially in this economy.
1 person found this review helpful

M B
- Flag inappropriate
- Show review history
Coffee app rewards are such a scam. The old phone number reward system was so much better. With the app, you have to buy between 12 and 15 specialty coffees in order to get a free one, instead of the 10 that it used to be. What's worse is, the rewards expire. In addition to that, they get to make a tidy little profit selling you as data points. Fun world we live in, huh.