I wish I could give this app zero stars. I had all of my payment in correctly and got "invalid payment" when I tried to schedule a ride. Contacted my credit card company and everything was fine on their end. Put in a different card and got the same result of "invalid payment". Tried contacting Uber and they had an automated message system which offered zero help. Their support online offered no fix for this error message other than to input the credit card information again to reset it. Well that didn't work. I want to schedule a ride and give them money, but Uber doesn't want to fix their buggy app to accept my payment.
Love the service, drivers are usually great. But this app is a disaster. From the minute I upgraded it to this latest build I knew it was off. UX is out the window, apparently to prioritize whatever it is Uber is trying to do with us - forced location settings, tracking post ride, whatever we will find out soon enough. It is extremely frustratong to navigate within this app. From a big cutting edge company like this, this design is inexcusable.
Predefined help issues, If customer want to contact, no helpline available. Customer can have other issues for trip they requested but helpless, like me. I was charged cancellation fees while your driver cancelled the trip stating that not having CNG and my surprise that I cannot report this issue as there is no helpline available for customer but to their rude drivers.
Worst app. Keeps taking my money by saying that I owe them from a ride from last month how the hell. I paid 1500 extra in different different amounts for the same ride 5 times. When I raised concern to Uber help there was no reply as they had no excuses. Pathetic way of treating customer. Money is very important in any service and this is a serious fraud.
I got charged thru my card way more than the fare that was stated. Requested a refund and until now its not been processed. Only gave a reference number and asking me to contact my bank. How convenient. Why not credit it back in the app account instead same as cash payment. Sounds fraud?
Driven by Quality. Best Rated Drivers, Exceptional Service, Affordable Price