
Andrew Ketley
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As clunky as one would expect, given the legislation, but functional. Please add a language option separate from the system language, as the English localisation is, as always in Germany, terrible, and I would much rather use a comprehensible German UI.
Techniker Krankenkasse (TK)
September 10, 2025
Thank you for your feedback! We are constantly working on optimizations and are happy to pass on your feedback to the development team. Kind regards, TK-Ident App

oncaphillis
Laughable Bad Tends to ask for the PIN at each single step of the authentication process, not just the beginning. Hangs in a never ending loop without proper timeout. Generic error messages that don't provide any info. I know how two factor authentication is supposed to work. This is not it. I don't have any clue how tech iliteraterate people are supposed to work with it Definitely don't want to hear anything more about low acceptance of ePA in Germany if this is it Its a joke
10 people found this review helpful
Techniker Krankenkasse (TK)
August 15, 2025
If you see an error, please reinstall the app. In the app, you create your own PIN and then identify yourself. Once the app is set up, it can be used to authenticate other applications, such as the electronic patient record.
If you have any questions or need help, just drop us a line at technischer-service@tk.de.
Best regards, TK-Ident App

Maxim Sagaidak
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I received new card with a pin. The pin in the app doesn't work. After 6 unsuccessful attempts app just produces unexpected error screen. That's it. I had to remove all app data from the system (clear cache and data) to get it back to registration. Very complicated process, I believe most people can't handle it.
2 people found this review helpful
Techniker Krankenkasse (TK)
July 18, 2025
Thank you for your feedback. We are continuously working to simplify the processes for you. Updates to improve usability are released regularly. We ask for your patience. Best regards, TK-Ident App