Amelia Adele T.
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EDIT: After logging out, restarting my phone, and then logging back in, my data reappeared. There is still no sync option, though, & the app isn't as user friendly as it was. Everything takes more taps to do, it seems. I used to love the app. But after changing the app, my data will not sync. I've tried the trouble-shooting steps, but can't complete them because there are no "sync" options where the chatbot says there should be. I've logged in & out a few times.
4 people found this review helpful
Joicom corporation
25 April 2024
Dear Amelia, Sorry for the inconvenience caused. Which periods of data are not synchronized? Could you please send some photos for our reference? Please kindly contact us via email (support@renpho.com) if you have further questions. Sincerely, Renpho Customer Service Team
Arletta Garvin-Jones
At first, I purchased the Renpho scale with only Bluetooth, which was easy to set up on my Pixel phone. However, I wasn't satisfied with it because I had to have my phone right next to the scale. So, I called customer service to express my displeasure, and I was told there is a model that not only worked with Bluetooth but is compatible with Wi-Fi as well. I returned the old scale and purchased the WIFI one. No issues with setup. I only wish I would be able to connect it to my Pixel Watch.
27 people found this review helpful
Joicom corporation
29 January 2024
Hi Arletta,
I'm sorry for the inconvenience caused, please accept our deepest apologies. Our app does not support Pixel Watch. Regarding your suggestion, we will forward it to our technical department to evaluate the possibility. Sincerely, Renpho Customer Service Team
Paul
Wanted to let folks know who bought the Vont brand scale only to have the software support & company completely vanish, this app works with the scale I just downloaded it, clicked the "+", told it to look for available scales, and it found the Vont and transferred all the same information. It looks like a good app, One real nice feature is you can use the app in guest mode So you don't have to share any info, especially if you just want to confirm it's going to work.
29 people found this review helpful