Citizens Bank Mobile Banking

Citizens Bank, N.A.

About this app

Get ready to manage your money – anytime, anywhere – from the convenience of your mobile device.

Manage Accounts

- See up-to-date balances and account activity
- Freeze and unfreeze debit cards

Deposit Checks

- Snap photos of your checks for easy deposit
- Get same-business day credit on deposits made by 10 pm ET

Transfer Money

- Make transfers between Citizens accounts and to non-Citizens accounts
- Send money securely with Zelle®

Pay Bills

- Manage all your bills in one place
- See payment history
- Add and pay any company

Plus, your finances are protected with the Citizens Bank Online Guarantee.®

DISCLOSURES:

Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

©2025 Citizens Financial Group, Inc. All rights reserved.
Citizens Bank is a brand name of Citizens Bank, N.A. Member FDIC

Ratings and reviews

Used to work okay but now I can't even sign on because the app limits the password to 16 characters but my online password ( which I have been using for years) is longer. Edit: password problem was fixed. but they recently "upgraded" bill-pay, and now that won't even open in the phone app. You have to find a computer to do it.

This had been a great app. Recently they took 8 and now being told 9 days to "improve bill pay". Instead of improving, my transactions are not all there so unable to see if they will process or not and unable to keep track which bills still need paid. Two processed as money taken from account but not showing up on the Bill pay list. I don't understand why this had taken so long and now it is worse. They changed to sending checks on a major payor instead of ACH. Takes 10+ days. Told to wait...

I am unable to log into my account. It has a prompt that says it should work if I try again. I have tried so many times and still nothing. Editing: I still can't access my account through the app. It's been months. I have to access it through the website. And my SO it's able to access my account through his app.... very frustrating

What’s new

Thanks for using Citizens Mobile Banking! This latest version includes:

• Additional bug fixes and enhancements to improve overall client experience.