Saqib Saghir
After signing up with the app, it does not show any lounge available in Doha, Istanbul or any european counties. However when I search on their website without logging in, it shows all the lounges in these countries. This is misleading in terms of marketing. It is a total lie. I am a frequent traveler. Mastercard please respond.
12 people found this review helpful
Uditha Senadeera
My app shows that I can acess the lounge. When try to acess the lounges in multiple airports, the lounge device rejecting to accepted saying bank declined. Upon checking with the Bank, they confirms that I have no any issue with my card. Unfortunately no support section available in mastercard even to complaint.
4 people found this review helpful
Rania Gamal
- Flag inappropriate
- Show review history
Cant register my supplementary card, cause it keeps saying my credit card number is already registered, despite FAQ claims i should be able to register both primary and supplementary cards as long as they are under different names. No way to contacting them is really annoying too. Called the bank, said clearly this is an app issue , NOT a bank issue. I want someone to contact me or tell me how to pass first step to fix my issue.
9 people found this review helpful