Danyiel Sugden
Drivewise mobile app is very versatile, useful. The only issue I've run across is that the app will show the phone active, in error, 35% of the time. The only use my phone gets in the car is with Google maps. It doesn't show active at that time, as it shouldn't. What would be helpful, safety wise, is if the app could determine if a driver is using a turn signal. Many accidents and sudden stops are due to drivers neglecting to use their turn signals. Signals are a requirement when driving.
Allstate Insurance Co.
April 26, 2024
The app records phone activity anytime it detects a trip. Trips can be removed via the My Trips screen. Deleted trips don’t count toward your driving record or affect rewards.
Katie Vasina
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As a new Allstate customer, I was intrigued by the Drivewise feature offered through the app. The app itself is satisfactory, I find it inconvenient to have to sign in every time. However, the most significant issue lies in the functionality of Drivewise. It has failed to record a substantial portion of my trips over the past month, and when it does, it often inaccurately indicates phone usage or speeding when my phone is untouched in the passenger seat and I am adhering to posted speed limits.
104 people found this review helpful
Allstate Insurance Co.
April 13, 2024
Hello, have you tried the App Diagnostics tool? Tap Profile & Settings, Drivewise, then App Diagnostics. If that doesn’t fix it, please email us at MobileAppSupport@allstate.com. Provide: your name, policy number, contact info, and type of phone and operating system.
Terence Weber
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CONTINUES to lose GPS signal, only recording a fraction of my trips. As mentioned before, App Diagnostics green. App continues to stop while driving, saying GPS signal lost. I'm using a newer Samsung 23 Ultra, no GPS issues with any app. All settings correct, cache cleared and diagnostics are green. Also, kind of needless to be notified of "phone activity" when you get a push message from a news app, etc., while driving. Unless you shut off all apps, it's going to register some phone activity.
268 people found this review helpful
Allstate Insurance Co.
April 6, 2023
Hi there, we strive to capture trips accurately. Have you tried the App Diagnostics tool? Tap ‘Profile & Settings’, ‘Drivewise’ then ‘App Diagnostics’. If this doesn’t resolve your issue, please email us at MobileAppSupport@Allstate.com with your name, policy number and contact info so we can more directly assist you.