My Astound

Name: My Astound
Availability: InStock
Rating: 2.5999999046325684 (137 reviews)
Author: Astound Broadband

Astound Broadband

2.6

137 reviews

50K+

Downloads

Everyone

About this app

My Astound allows customers to manage Astound accounts from Android devices easily and securely.

Astound customers can manage their Astound account easily and securely with the following functionality:

Pay your Astound Bill
Where's My Tech? Check the status of your tech's arrival time!
View Account Balance
View Bills – up to 12 months via pdf
Enroll in AutoPay
Enroll in Paperless Billing
Enroll in SMS Notifications
Check Recent Calls made by your Astound phone
Play Voicemail Messages left for your Astound phone
Update Billing Address
Update Contact Email Address
Update Security Information

The features on this application are only available to Astound customers or those pending an Astound installation.

Updated on

May 6, 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.

No data shared with third parties

Learn more about how developers declare sharing

This app may collect these data types

Personal info, Financial info and 4 others

Data is encrypted in transit

Data can’t be deleted

Ratings and reviews

2.6

133 reviews

Rene Vargas

January 14, 2026

I can't log into the app as it's always giving me trouble, paid for a gig and I consistently get around 30mbps, they swear that their speed tests show a gig but I got screen shots on multiple devices saying otherwise over the course of weeks. I do not recommend this company even as a customer for over a year. I canceled today. If you are a student, veteran, teacher or are receiving assistance they offer plans as low as 10USD but will do everything in their power to prevent you from getting it.

Astound Broadband

January 14, 2026

Hi, Rene! Thank you for rating the MyAstound app. I'm sad to hear you chose to cancel; it would have been a pleasure to assist you with your concerns regarding the app as well as your internet speed and billing. We hope to serve you again the future and thank you for the time you spent as a part of our service family. -Jackie

Laura Arual

January 19, 2026

App Not Working for Weeks. I have called Astound tech support several times. I have updated app. I have uninstalled and reinstalled. I continue to get the same message. I need to pay my bill and since paying via the website charges a $1 fee, I prefer to pay through the app. Please fix the app STAT or remove the fee to pay bills through the website.

2 people found this review helpful

Astound Broadband

January 20, 2026

Hi, Laura! Thank you for sharing this feedback with Astound. Let's take a closer look so we can resolve the issue you are seeing during your use of the MyAstound app. Please email us at social_reviews@astound.com with "Review" in the subject of the email. Please include your phone number and a screenshot of your review in your email. Thanks! -J

J Bean (Jillybean)

January 8, 2026

My last two statements cannot be opened. I can open all of them up until those last two, even today, but the last two always say error, cannot open, that the PDFs are corrupted or damaged. I updated the app, no change. I know it's something with the app because if I go onto their mobile website on the same smart phone I have zero issues downloading those two statements along with all the others. Bizarre and obnoxious.

1 person found this review helpful

Astound Broadband

January 9, 2026

Hello, and thank you for reaching out to Astound. I understand your concerns regarding the MyAstound app. There is currently a known issue with MyAstound and Astound webmail which our techs are working to resolved. We apologize for the inconvenience and thank you for your patience as we get this fixed! Thank you for choosing Astound! -Jackie