3.5
62 reviews
10K+
Downloads
Content rating
Everyone
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About this app

My Astound allows customers to manage Astound accounts from Android devices easily and securely.

Astound customers can manage their Astound account easily and securely with the following functionality:

Pay your Astound Bill
Where's My Tech? Check the status of your tech's arrival time!
View Account Balance
View Bills – up to 12 months via pdf
Enroll in AutoPay
Enroll in Paperless Billing
Enroll in SMS Notifications
Check Recent Calls made by your Astound phone
Play Voicemail Messages left for your Astound phone
Update Billing Address
Update Contact Email Address
Update Security Information

The features on this application are only available to Astound customers or those pending an Astound installation.
Updated on
May 30, 2023

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info, Financial info and 4 others
Data is encrypted in transit
Data can’t be deleted

Ratings and reviews

3.4
59 reviews
Jennifer Lewis
June 1, 2024
It is astounding how unhelpful customer support is when there is a service outage. They have put my number in a loop when I call so that I am never able to talk to an actual person. My wife used her phone and, after 20 minutes, finally talked to someone who only seemed to be able to stay on script and did not seem interested in listening to our concerns. I am looking at my modem as we get a pre-recorded message that says the service is restored. My modem shows otherwise. Less than 1 star!
4 people found this review helpful
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Astound Broadband
June 1, 2024
Hello, Jennifer. Thank you for reaching out to Astound Broadband. No technology is perfect, but when outages do arise we work as quickly and safely as possible to restore service. We'd be glad to take a closer look at your connection. Please email me at social_reviews@rcn.net with "Attn Jackie" in the subject so I can help. Thank you! -Jackie
Pete Jaras
January 4, 2024
New Customer. In getting various issues resolved, I discovered that no one seems to know about how this app works beyond paying your bill. The astound website mentions that you can manage your preferences, and receive notifications from any of your devices so you get what you want, when you need it, from anywhere. When I enter my home VM Pin# on this app I get an Error = Invalid. Called Cust Support, no one seems to know about this feature. The VM Pin works fine from the home phone.
3 people found this review helpful
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Astound Broadband
January 18, 2024
Hi, Pete! Thank you for reviewing your recent experience with Astound Broadband, and welcome to our service family! I'd be glad to review your account and determine the best way to resolve your concerns. Please email me at social_reviews@rcn.net with "Attn Jackie" in the email's subject. Thank you for being a valued Astound customer! -Jackie
Deepa Paramesh
May 9, 2024
Switched from Xfinity to Astound and am extremely disappointed by the app in comparison. You can do almost nothing on the app. Versus on the Xfinity app you can check for things like outages and expected time for the fix. For how often it seems like my Internet loses connectivity would be nice to have visibility if it's a widespread outage. Honestly, not a worthwhile app to have.
4 people found this review helpful
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Astound Broadband
June 1, 2024
Hi, Deepa. Thank you for sharing your feedback on the MyAstound app. We appreciate your feedback on the app. We'd be glad to check on your internet connection and get to the bottom of the connection issues you've been having. Please email me at social_reviews@rcn.net with "Attn Jackie" in the subject so I can help. Thank you! -Jackie

What's new

The latest version contains bug fixes and improvements