My Astound

Astound Broadband

About this app

My Astound allows customers to manage Astound accounts from Android devices easily and securely.

Astound customers can manage their Astound account easily and securely with the following functionality:

Pay your Astound Bill
Where's My Tech? Check the status of your tech's arrival time!
View Account Balance
View Bills – up to 12 months via pdf
Enroll in AutoPay
Enroll in Paperless Billing
Enroll in SMS Notifications
Check Recent Calls made by your Astound phone
Play Voicemail Messages left for your Astound phone
Update Billing Address
Update Contact Email Address
Update Security Information

The features on this application are only available to Astound customers or those pending an Astound installation.

Ratings and reviews

It is astounding how unhelpful customer support is when there is a service outage. They have put my number in a loop when I call so that I am never able to talk to an actual person. My wife used her phone and, after 20 minutes, finally talked to someone who only seemed to be able to stay on script and did not seem interested in listening to our concerns. I am looking at my modem as we get a pre-recorded message that says the service is restored. My modem shows otherwise. Less than 1 star!

New Customer. In getting various issues resolved, I discovered that no one seems to know about how this app works beyond paying your bill. The astound website mentions that you can manage your preferences, and receive notifications from any of your devices so you get what you want, when you need it, from anywhere. When I enter my home VM Pin# on this app I get an Error = Invalid. Called Cust Support, no one seems to know about this feature. The VM Pin works fine from the home phone.

Switched from Xfinity to Astound and am extremely disappointed by the app in comparison. You can do almost nothing on the app. Versus on the Xfinity app you can check for things like outages and expected time for the fix. For how often it seems like my Internet loses connectivity would be nice to have visibility if it's a widespread outage. Honestly, not a worthwhile app to have.

What's new

The latest version contains bug fixes and improvements