![](https://play-lh.googleusercontent.com/a-/ALV-UjXSCklRn5cdvJpLXXEcAhPkJxumGLQaeiNjhCItgWaqIoUicVs=s32)
Jennifer Lewis
It is astounding how unhelpful customer support is when there is a service outage. They have put my number in a loop when I call so that I am never able to talk to an actual person. My wife used her phone and, after 20 minutes, finally talked to someone who only seemed to be able to stay on script and did not seem interested in listening to our concerns. I am looking at my modem as we get a pre-recorded message that says the service is restored. My modem shows otherwise. Less than 1 star!
4 people found this review helpful
Astound Broadband
June 1, 2024
Hello, Jennifer. Thank you for reaching out to Astound Broadband. No technology is perfect, but when outages do arise we work as quickly and safely as possible to restore service. We'd be glad to take a closer look at your connection. Please email me at social_reviews@rcn.net with "Attn Jackie" in the subject so I can help. Thank you! -Jackie
![](https://play-lh.googleusercontent.com/a-/ALV-UjW7NqqXgVvP_xbOnnOSLSHSWdubcOhtEOLFvINoyzn1I2M4svpV=s32)
Pete Jaras
- Flag inappropriate
- Show review history
New Customer. In getting various issues resolved, I discovered that no one seems to know about how this app works beyond paying your bill. The astound website mentions that you can manage your preferences, and receive notifications from any of your devices so you get what you want, when you need it, from anywhere. When I enter my home VM Pin# on this app I get an Error = Invalid. Called Cust Support, no one seems to know about this feature. The VM Pin works fine from the home phone.
3 people found this review helpful
Astound Broadband
January 18, 2024
Hi, Pete! Thank you for reviewing your recent experience with Astound Broadband, and welcome to our service family! I'd be glad to review your account and determine the best way to resolve your concerns. Please email me at social_reviews@rcn.net with "Attn Jackie" in the email's subject. Thank you for being a valued Astound customer! -Jackie
![](https://play-lh.googleusercontent.com/a/ACg8ocJ4f7YX7_N76RLBf6xD1vwJ-s7jYex_xtTwI5Aw63ZgxQhFFg=s32-mo)
Deepa Paramesh
Switched from Xfinity to Astound and am extremely disappointed by the app in comparison. You can do almost nothing on the app. Versus on the Xfinity app you can check for things like outages and expected time for the fix. For how often it seems like my Internet loses connectivity would be nice to have visibility if it's a widespread outage. Honestly, not a worthwhile app to have.
4 people found this review helpful
Astound Broadband
June 1, 2024
Hi, Deepa. Thank you for sharing your feedback on the MyAstound app. We appreciate your feedback on the app. We'd be glad to check on your internet connection and get to the bottom of the connection issues you've been having. Please email me at social_reviews@rcn.net with "Attn Jackie" in the subject so I can help. Thank you! -Jackie