My Astound

Astound Broadband

About this app

My Astound allows customers to manage Astound accounts from Android devices easily and securely.

Astound customers can manage their Astound account easily and securely with the following functionality:

Pay your Astound Bill
Where's My Tech? Check the status of your tech's arrival time!
View Account Balance
View Bills – up to 12 months via pdf
Enroll in AutoPay
Enroll in Paperless Billing
Enroll in SMS Notifications
Check Recent Calls made by your Astound phone
Play Voicemail Messages left for your Astound phone
Update Billing Address
Update Contact Email Address
Update Security Information

The features on this application are only available to Astound customers or those pending an Astound installation.

Ratings and reviews

This app is the most user-UNfriendly app I've used. Login is impossible, I can't save the info to make it easier to login next time, there's no biometrics, and the app is only set up to take payments. I've been wanting to change wifi password, change the name of the network, etc., but can't. Can't see outage information, schedule service requests, upgrade service etc., app is EXTREMELY lacking in functionality--WHEN I CAN ACTUALLY LOGIN AND USE IT. It's been over a month. Fix the app!

As the app currently is, it only supports payments & basic profile editing and it is stable and minimal at that in my opinion. However I cannot say the same about functionality. The ability to edit router/modem configuration or view the TV boxes or other devices inside the app appears to be missing which is weird given this is the only app for Internet-related services the company offers for the average consumer.

Terrible! Booked appointment for installation weeks ago. They never called, never showed. All customer service numbers didn't lead to a real person. Got someone on chat. The techs said they called and couldn't get in. I work in the leasing office, and they never came and never called. Didn't offer any assistance via chat, they only offered to reschedule. Not how you make or keep customers. Did not reschedule, found another provider.

What’s new

The latest version contains bug fixes and improvements