They need to speed up to competition. The App lacks many features. One of the most dominant one is cheque deposit which is very useful these days. The other thing all the banking companies need to work on is to have a automatic disabling of multi bank cards / accounts on an single call or sms, rather than customer calling several banks when the wallet is lost including multiple cards which is lost time opportunity for fraudulent transaction to occur.
I decided to go with bmo over rbc due to convenience but after trying to deposit my cheque & realising i cannot i find it rather inconvenient. Im going to open an account with rbc tomorrow. I work & have no time to make it to the bank before they close & I've had this cheque for a few days now & not being able to access it; Is rather a piss off. It's ridiculous. Goodbye bmo & hello RBC
I downloaded this app because my branch is closing shortly and will be difficult to get to another location. I wanted to be able to do mobile cheque deposit, but no such luck. BMO is behind the times for sure. Charge enough in fees, closes my branch, but can't have the app do some basic tasks users need.
When ever I transfer money to my credit card from my chequing account to make purchases the money is held in pending. So I can't even make purchases right away. I was able to do this before. This is very frustrating. PLEASE FIX!
I've used apps from RBC, CIBC, and BMO. The BMO app is by far the worst, lacking numerous features. Notably, mobile cheque deposit, and mobile wallet are unavailable. Limited information when managing multiple credit cards. No quick glance view. Outdated UI design. No NFC integration.
BMO needs to listen to their customers. What a horrible app. It is pathetic you don't have exact simple features like mobile cheque deposit when all other top 5 banks do. The lack of notifications and automation as well is just rediculous in today's day and age. Is your CTO a 90 year old using a type writer? Get with the times or you will lose your younger clients for life. I will be switching to RBC shortly.
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