Update killed login Loved it until I just got forced to update the app now the login screen which already looks like something from 10 years ago...but now it doesn't even work! Our I didn't have to reinstall all my info I would delete it but I need the easy access I work to much to not be able to bank on my mobile! For all the money they take on overdraft fees you'd think they could get better web designers and have their apps work!!!!! Smdh
Doesn't work Not sure why, but app keeps throwing error about my password. I type the exact same pw on desktop and it works fine. May be because I use a special character? Major bug in my opinion. 9/27 update - still can't log in!
Completely terrible. Citizen's Bank doesn't support Android Pay. Can't login with fingerprint scanner like PayPal allows (Nexus Imprint support). Design extremely outdated and app is just generally slow at loading. Get with the times CB... And yet your iOS app looks and works tons better and you support Apple Pay and the TouchID. Utterly biased towards apple, you even support the Apple Watch but no Android Wear devices. It's probably time to switch banks...
Can't enter PIN Since the update, I can no longer enter my PIN number. The lower portion of the key pad isn't accessible for some reason. I access the app several times a week to check balances and transfer funds and I already use the PIN. Not being able to access my Information via the app is very inconvenient.
Dated UI. The PIN log in screen on Android looks ancient. Finding bank locations does not work on Marshmallow 6.0 (or is it my Nexus 6p?). Would like Nexus Imprint support.
Frustrating to Use This app has always frustrated me. When trying to log in it's easy to get locked out because you think you are supposed to enter an I'D and it wants a password. This especially happens when logging in to a different account. Lately it makes me answer the security question every time! Can't use mobile deposit most of the time as my checks are business size and they don't work! Personal sized checks do work fine. I love having easy access to my accounts but this app sucks!
Citizens Bank Mobile Banking Android App version 3.1.0 includes the following updates
• We’ve enhanced our application to allow users to access Fast Balance from both the PIN and the User ID/Password pages
• The “Remember Me” option will now be defaulted to “off” if not previously saved. If PIN is activated, Remember Me will automatically be turned on
• Corrected an issue some users were experiencing using Pop Money or submitting an external transfer who initially registered through our website
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