
Troy Henderson
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The Kroger app is less and less stable as time goes on. At this point, I can't look at any order that has received even a partial refund, have any other app open (even my calculator) without it crashing, review my entire basket if it has more than 7 items, reliably add or remove things from my cart, or choose a delivery window. Yeah, when it works it's great, but with all the hassle, I'm starting to think hard about Aldi. Edit: It hasn't gotten better in the last 8 months. :/ Come on y'all.
45 people found this review helpful
The Kroger Co.
October 23, 2024
Thank you so much for providing your feedback, Troy! We can certainly understand your frustration. We're going to share this with our Digital Team as we are always looking for ways to better our service. Have a great day.

J Hall (felisfanaticus)
the Kroger app is difficult to navigate. the real issue is with their pricing and coupons, because even with their boost membership many times the coupons do not apply properly or at all. these are items that you have actually selected from the option of available qualified items. the coupon will show in the cart, but will change or drop off completely during the last stage of check out, and you might see a higher price then the previous page, without adding additional items
10 people found this review helpful

Megan Schaeffer
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Update: The app will run fine, and then things won't work. When looking at the weekly add it doesn't show up. And adding things to the cart won't work half the time. I have to uninstall then reinstall. Then the app will work fine for a while, then will act up again. Update: Uninstalling and reinstalling the app fixed it! Don't know why I didn't think of that before. It's running smooth and loading fast. Thanks so much!
682 people found this review helpful
The Kroger Co.
November 24, 2024
Hi! We're sorry to hear this is happening. We suggest you delete the app and re-install it. If you continue to have the same issue, please call us at 1-800-576-4377 so we can troubleshoot your issue with our Digital Team. Have a great day!