![](https://play-lh.googleusercontent.com/a-/ALV-UjV0ieiSz9JilW4IUSpcrbYL0IkqgCAlXDSDNPMotg3qDYmm0uY1=s32)
Philip Janes
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Great hearing aids, as long as I'm not trying to stream Pandora or YouTube. They keep cutting out and back in every few seconds. Sometimes the left, or the right, or both. Talking on the phone is terrible also. Normal listening works incredibly well. But I'm a truck driver and like to stream music while I drive. Can't do it now. I've restarted the phone and the hearing aids. I put fresh batteries in, doesn't help.
![](https://play-lh.googleusercontent.com/a/ACg8ocIIpAauZUocHkEYN5kYQd_CX1GFkGLkLnYeai-OnhLi8CjAjg=s32-mo)
John Penta
This could be a good app, but it has issues with bluetooth where features like the step counter stop working every hour on the hour, and only resume working once you, in order: Take hearing aid out of your ear, turn off hearing aid, unpair hearing aid, clear app cache, restart phone, turn on hearing aid, and only then open app to let it pair with hearing aid all over again. Repeat every hour. My only hope is that the changes for Bluetooth coming with Android 15 fix this. Tech support didn't.
3 people found this review helpful
Starkey Hearing Technologies
July 15, 2024
Thank you for the feedback. Usually force-stopping the app and clearing the cache should resolve this complaint. Email us from the app the next time you experience this problem.
![](https://play-lh.googleusercontent.com/a-/ALV-UjVkN6yaNm5GXrtlV701VvvsXLVUNIDYrhggc2Wv9z8pGN4bfz7Y=s32)
Butch Jeffery
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Should be a 0. This app is terrible, I couldn't get my hearing aids to stay connected. I had to uninstall & reinstall for the app to reconnect. I talked with customer service and they said all you need to do is force stop and then re-open. I tried it and it worked but not every time. I either need to force stop & reopen until it works or uninstall & reinstall the app. The app should reconnect automatically. Please fix this, when the app is working it does help with adjusting the hearing aids.
23 people found this review helpful
Starkey Hearing Technologies
June 25, 2024
Thank you for your feedback.