Protection 360™

T-Mobile USA

About this app

Protection 360™ by Assurant® gives you everything you need to enjoy a trouble-free and optimized device experience. Get instant access to live tech support, view coverage details, file and track a claim and more. This easy-to-use app helps you get the most out of your connected world. Protection 360™ by Assurant® lets you:

• Access Live Tech Support – Instant access 7 days a week to live tech support via call or chat for all your connected devices. Get help with setup, installation, device-to-device connectivity, Bluetooth, Wi-Fi and more. Automatically available at no extra cost to all Protection 360™ customers.
• File a Claim – With just a few taps, you can file an accidental damage claim for drops, spills or cracks, or a (Hardware Service) mechanical breakdown claim for device malfunctions.
• View Coverage Details – Access your coverage documents and deductible info, as well as FAQs.
• Browse Curated Self-Help Articles – Get the most out of your devices and discover helpful Step-by-Step Guides.
• Access Your Extras – Enjoy all the Extra Benefits of Protection 360™ in one place.

Register in the app with your T-Mobile phone number to enable services and verify your eligibility. If you’re not eligible for technical support, that feature will be removed 14 days after registration.

Ratings and reviews

This app is actually kinda useless. I've tried to create or track claims multiple times and there's always some information that isn't already built in (phone models for instance) that you can't get past. On top of that, the customer service for Assurant is insanely sub-par. They try their hardest not to pay out when you're CLEARLY covered.

I've had nothing but terrible service, since signing up in July 2023. Both customer and coverage. I was very excited to sign up with T-Mobile, until I actually did. I was with Metro, for over 10 years, before making the switch. I never had any trouble with Metro, except a few times a year, we'd drop a call. NOW, I can't even get calls in my home. I've been lied to, by customer service, for over a year. Claiming I was getting a signal extender, that was discontinued, in 2023!!!

I have had good customer service with issues with my device. But this time they definitely get a 1 rating. I just tried (twice)to be connected via chat. The first time I was #2 in the queue, it then changed to #3, after that showed chat finished. I tried again, similar outcome. I was #2 in queue but this time it it went to chat over. How can a chat be over and I haven't chatted with a rep.

What’s new

Minor bug fixes and UI improvements