Protection<360>®

T-Mobile USA

About this app

Protection<360> by Assurant® gives you everything you need to enjoy a trouble-free and optimized device experience. Get instant access to live tech support, view coverage details, file and track a claim and more. This easy-to-use app helps you get the most out of your connected world. Protection<360> by Assurant® lets you:

• Access Live Tech Support – Instant access 7 days a week to live tech support via call or chat for all your connected devices. Get help with setup, installation, device-to-device connectivity, Bluetooth, Wi-Fi and more. Automatically available at no extra cost to all Protection 360® customers.
• File a Claim – With just a few taps, you can file an accidental damage claim for drops, spills or cracks, or a (Hardware Service) mechanical breakdown claim for device malfunctions.
• View Coverage Details – Access your coverage documents and deductible info, as well as FAQs.
• Browse Curated Self-Help Articles – Get the most out of your devices and discover helpful Step-by-Step Guides.
• Access Your Extras – Enjoy all the Extra Benefits of Protection 360® in one place.

Register in the app with your T-Mobile phone number to enable services and verify your eligibility. If you’re not eligible for technical support, that feature will be removed 14 days after registration.

Ratings and reviews

This app has been the best help for getting my replacement phone set up. The technician, Maximillian, was so helpful and walked me through everything. And when the replacement phone was the wrong one, he went the extra mile to get that dealt with quickly and then even checked back to make sure it all went well with the replacement for the replacement. Definitely will use this app for any tech help!

Technical support doesn't help at all when you tell them an issue matching many others and it happens to be their network merger with Verizon from what I have researched. I can't properly make or receive calls because the screen goes black. i can't see who's calling in or put it on speaker or where to do anything on the screen. Just got the phone exactly 1 month ago.

I'm pleasantly surprised at how easy it was to file a claim! I read the reviews and was extremely skeptical about having to file a claim, but I just did & it was one of the easiest things I have ever done. It took me 1 minute from start & finish (payment). I will update if complications arise between now & me getting my replacement device. ★★ BTW I just switched my SIM over from sprint to T-Mobile yesterday and there was no hickups with that or filing this claim★.

What's new

• Minor UI enhancements and bug fixes