
Rob Evans (EvansRW80)
This app is actually kinda useless. I've tried to create or track claims multiple times and there's always some information that isn't already built in (phone models for instance) that you can't get past. On top of that, the customer service for Assurant is insanely sub-par. They try their hardest not to pay out when you're CLEARLY covered.
20 people found this review helpful

Tracy
I've had nothing but terrible service, since signing up in July 2023. Both customer and coverage. I was very excited to sign up with T-Mobile, until I actually did. I was with Metro, for over 10 years, before making the switch. I never had any trouble with Metro, except a few times a year, we'd drop a call. NOW, I can't even get calls in my home. I've been lied to, by customer service, for over a year. Claiming I was getting a signal extender, that was discontinued, in 2023!!!
9 people found this review helpful

Jackie Davis
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I have had good customer service with issues with my device. But this time they definitely get a 1 rating. I just tried (twice)to be connected via chat. The first time I was #2 in the queue, it then changed to #3, after that showed chat finished. I tried again, similar outcome. I was #2 in queue but this time it it went to chat over. How can a chat be over and I haven't chatted with a rep.
54 people found this review helpful