21.1K reviews
Content rating
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About this app

Protection<360> by Assurant® gives you everything you need to enjoy a trouble-free and optimized device experience. Get instant access to live tech support, view coverage details, file and track a claim and more. This easy-to-use app helps you get the most out of your connected world. Protection<360> by Assurant® lets you:

• Access Live Tech Support – Instant access 7 days a week to live tech support via call or chat for all your connected devices. Get help with setup, installation, device-to-device connectivity, Bluetooth, Wi-Fi and more. Automatically available at no extra cost to all Protection 360® customers.
• File a Claim – With just a few taps, you can file an accidental damage claim for drops, spills or cracks, or a (Hardware Service) mechanical breakdown claim for device malfunctions.
• View Coverage Details – Access your coverage documents and deductible info, as well as FAQs.
• Browse Curated Self-Help Articles – Get the most out of your devices and discover helpful Step-by-Step Guides.
• Access Your Extras – Enjoy all the Extra Benefits of Protection 360® in one place.

Register in the app with your T-Mobile phone number to enable services and verify your eligibility. If you’re not eligible for technical support, that feature will be removed 14 days after registration.
Updated on
Jun 6, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info, App activity and 2 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

20.1K reviews
adrian osagie
June 20, 2024
I recently used the T-Mobile Assurance application to order a new replacement phone and encountered significant issues. After entering my information, the application restarted repeatedly, forcing me to input my details three or four times before I could finally submit and make the payment. This process was very time-consuming and frustrating. The application seems quite buggy and was a real inconvenience. I hope these issues can be addressed soon to improve the user experience.
2 people found this review helpful
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John Thornton
June 20, 2024
There are a couple of options for phone replacements whether you want to just get a refurbished version of your current phone or you want to do a jump upgrade and when you select them initially they both appear to be $105 with getting a new phone. But the devil in the details doesn't appear until you proceed with your choice to jump to a new phone causing me to have to actually call them and cancel my my claim. Relevant information should be provided up front before you make a choice
1 person found this review helpful
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Wendy Lee Eller (FireEyesAlwaysReSpark)
December 3, 2021
Technical support doesn't help at all when you tell them an issue matching many others and it happens to be their network merger with Verizon from what I have researched. I can't properly make or receive calls because the screen goes black. i can't see who's calling in or put it on speaker or where to do anything on the screen. Just got the phone exactly 1 month ago.
1,040 people found this review helpful
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T-Mobile USA
December 6, 2021
We are sorry to hear about your experience. Please drop us a note at so we can help get this resolved.

What's new

Minor UI enhancements and bug fixes