Protection<360>®

4.5
20.1K reviews
1M+
Downloads
Content rating
Everyone
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About this app

Protection<360> by Assurant® gives you everything you need to enjoy a trouble-free and optimized device experience. Get instant access to live tech support, view coverage details, file and track a claim and more. This easy-to-use app helps you get the most out of your connected world. Protection<360> by Assurant® lets you:

• Access Live Tech Support – Instant access 7 days a week to live tech support via call or chat for all your connected devices. Get help with setup, installation, device-to-device connectivity, Bluetooth, Wi-Fi and more. Automatically available at no extra cost to all Protection 360® customers.
• File a Claim – With just a few taps, you can file an accidental damage claim for drops, spills or cracks, or a (Hardware Service) mechanical breakdown claim for device malfunctions.
• View Coverage Details – Access your coverage documents and deductible info, as well as FAQs.
• Browse Curated Self-Help Articles – Get the most out of your devices and discover helpful Step-by-Step Guides.
• Access Your Extras – Enjoy all the Extra Benefits of Protection 360® in one place.

Register in the app with your T-Mobile phone number to enable services and verify your eligibility. If you’re not eligible for technical support, that feature will be removed 14 days after registration.
Updated on
Apr 5, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info, App activity and 2 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4.5
19.2K reviews
Kobold
May 2, 2023
It is ok, it needs improvement. Such removing redundant questions and a proper autodetect and fill. Example you are installed on the phone under the account Auto fill, address , phone number, and Call Id/Who. The address field is confusing, label it as street address since you are pulling the city/state from the provided zip. The user doesn't know this and then you end up with the city/state being repeated twice.
237 people found this review helpful
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Wendy Lee Eller (FireEyesAlwaysReSpark)
December 3, 2021
Technical support doesn't help at all when you tell them an issue matching many others and it happens to be their network merger with Verizon from what I have researched. I can't properly make or receive calls because the screen goes black. i can't see who's calling in or put it on speaker or where to do anything on the screen. Just got the phone exactly 1 month ago.
1,026 people found this review helpful
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T-Mobile USA
December 6, 2021
We are sorry to hear about your experience. Please drop us a note at support@pocketgeek.com so we can help get this resolved.
A Google user
April 18, 2020
As far as the app running, I have no issues with. The backend is severely flawed. Firstly, the verification must be sent to the number you verified your enrollment with, that's fine. The fact that you ONLY can file a claim with that number makes the app virtually useless. If am able to "file" a claim on the same phone I verified my account on, that phone obviously has no issues. Please make it where one can file on a different line on one's Tmobile account, otherwise it's virtually useless
441 people found this review helpful
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T-Mobile USA
May 21, 2020
Thank you for taking the time to leave a review, Lupe. We appreciate your feedback and are working on ways to improve the process for users who are filing a claim for a damaged device. If you have any additional feedback, please reach out to us at support@pocketgeek.com. We are always looking for ways to improve our service.

What's new

Minor UI enhancements and bug fixes