You need to sort out the orders and available riders issue. Every time I've used this app an order is accepted automatically at the restaurant end and they prep the food regardless of riders being available, even within a reasonable time. Waited an hour last night for food that was cooked within 15 mins of ordering and your CS department don't care. No offer of a partial refund or anything. Think I'll stick to Deliveroo now, they're consistently brilliant.
So it's my first time using this app. I decided I wanted something from McDonald's, so I ordered food. 3 hrs later and still had no food!!. I call customer service and no answered. Second time I called the guy gave me the wrong number, and the third time I call the lady told me no one picked up my order. Never using this app again.
Used to be able to get mcdelivery and now it's forcing me to use Uber eats which won't bring it to me because I live 2km away and they won't bring it further than 1.7km. Mcdelivery previously brought it 5km. Uber eats sucks, you screwed me out of dinner you hopeless bastards
I have generally had a good experience with Uber, and decided to use Uber eats for the first time. Long story short, I am very upset with this service. I just placed an order that provided an estimated amount, and then went to the next page and it automatically tacked on an extra fee and submitted the order without any additional consent. Interestingly, it also didn't ask me to confirm my address, so this mysteriously charged order is going somewhere I'm not really sure of. Very displeased with service, and my emails and customer support inquiries have so far gone unanswered .
Always messes up my location. I expect an uber app to predict if I'm at my place, my girlfriends or work without me having to manually do it every single time. Redonculus. You suck ubereats for not fixing this after years
this app is trash. if you are waiting one hour on a 15 minute order, that is inexcusable. especially with no corrospendance. customer service and notification is despicably sparse. i would sue them for false advertising and breach of whatever contracutal promise if i cared about 20 bucks. trash app. use doordash or chownow. grubhub. anything else
Users can apply filters when searching for food, cuisines, restaurants, etc.