![](https://play-lh.googleusercontent.com/a-/ALV-UjXEfwHkLHKbbtLPY4NaFdsdh6sXJ7Q8hTnP22G0IHPZ2VFNSwN1=s32)
Jeremy Nicoll
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Doorbell camera stutters a lot when using audio. When answering I cannot find the option to turn volume on to hear people. I have factory reset my phone and the UDM SE with only marginal improvements and I've tried every diagnostic bit of advice on the Internet. I have a Blink camera system and audio has always worked well on my phone with it. I will reach out to support and update if these get resolved.
6 people found this review helpful
Ubiquiti Inc.
April 15, 2024
Hi, we’d like to help. Does the audio or the video stream stutter, has it been an issue since 1.21.0 specifically? Please reach out to us at mobile-support@ui.com with more information about your setup and/or screenshots of your issue so we can provide assistance!
![](https://play-lh.googleusercontent.com/a-/ALV-UjUdXBbPremmlMG4A7k8X1P7rk1qSd6DZcej80E6lxVdWX_hCHDjCg=s32)
Ryan Blakley
So far I haven't had any real problems with the app. Except for a period of time when I first setup a geofence, and it didn't detect I was in the geofence for a few hours. The only other issue is detection notifications, I haven't replaced my outside cameras with unifi ones yet. I plan to in the future. But I need a way to toggle the notifications off when I'm working outside in the yard or walking my dogs. Like a notification toggle widget for each camera would be great.
5 people found this review helpful
![](https://play-lh.googleusercontent.com/a-/ALV-UjUTSIX6HuwXbi7P9y95o0_vjsq9EShD4YnDBZtzEe0mnnxQG_Ph=s32)
Jon Musselwhite (Flipping Binary)
I want to rate this app 5 stars because the streamlined experience of interacting with my Unifi Protect devices is so nice. However, it arbitrarily closes out of the camera view while I'm scrolling events. When that happens, I see the little toast indication that it's connecting, so I'm not sure if it's a problem with the app, the fully-Unifi network, or what. It's annoying, but I've been able to get right back to what I was doing after the abrupt interruption.
16 people found this review helpful
Ubiquiti Inc.
October 9, 2023
We appreciate the feedback. Please share a screen recording of the described behavior and the report key from the mobile app with us at mobile-support@ui.com so we can review and assist. To copy the report key, open the account settings in the mobile app and five times quickly tap on the app version, it will be copied to the clipboard.