AT&T Secure Family® parent app

AT&T Services, Inc.

In-app purchases

About this app

AT&T Secure Family® is a device locator & parental control app to help parents protect their children by offering real-time location tracking with safety alerts, screen time control, content blocker, website & app usage tracker, and ability to find a lost phone. Secure Family is for AT&T & Cricket Wireless customers. Peace of Mind Just Got A Lot Easier®

KEEP TRACK OF YOUR FAMILY
*Locate devices in real-time on the Family Map and view location history

* Get location alerts when your child’s device enters or leaves a saved safety area, such as school or home

* Set scheduled alerts on your child’s device location. Are they home from school at 3PM?

* Use Breadcrumb Map as a location tracker to know where your child’s device was during the day

* Get notified when a family member’s device has arrived at a destination with Check In notifications


CONTROL YOUR CHILD’S SCREEN TIME & BLOCK CONTENT
* Parental controls to block apps and website content with age range filters

* Block internet access instantly

* Set time limits for access to your child’s favorite apps to control screen time

* Track web and app usage on child devices


FAMILY SAFETY AND REWARDS
* Help children develop good digital habits by encouraging them to track their app usage

* Parents, give your child extra screen time as a reward for good behavior

* Children can send an SOS alert to all family members

* Find a lost phone with a ring that enables a sound to play for two minutes to help locate the device

* Dual parent or guardian admin feature supports co-parenting needs


Legal Disclaimers
The AT&T Secure Family service is free for the first 30 days. Afterwards, you will be automatically billed $7.99 each month (includes support for up to 10 family members and up to 30 devices in total). Service auto renews every 30 days unless cancelled. Cancel anytime. To use the AT&T Secure Family service, you must download two Apps: the AT&T Secure Family Parent App (adults, parents, or guardians) and the AT&T Secure Family Companion App (children).



Install the Companion App on your child’s device and pair it with the Parent App on your device. Pairing is required to access all features. Only authorized app users have permission to use the App to locate a family member’s device. AT&T Secure Family uses the Google Accessibility API as an optional component to the parental controls function, and when enabled by the parent, helps to prevent removal of the Secure Family Companion App to prevent disablement of parental control functions by the child.



Note: Continued use of GPS running in the background can reduce battery life. Despite our best efforts, availability, timeliness, or accuracy of location information is not guaranteed. Coverage not available in all areas.

There is a compatibility conflict that can prevent the addition of AT&T Secure Family Companion App to your child’s companion device if you have AT&T ActiveArmor Advanced Mobile Security running on the same companion device.  If you wish to continue with the purchase, you must downgrade to the FREE version of AT&T ActiveArmor Mobile Security on the companion device before adding AT&T Secure Family Companion App.



AT&T Secure Family FAQs: https://att.com/securefamilyguides



The collection, use, and disclosure of any personal information through this application is governed by AT&T's Privacy Policy found at: att.com/privacypolicy and the App’s End User License Agreement found at att.com/legal/terms.secureFamilyEULA.html


* AT&T Postpaid Wireless customers:

View, modify or cancel service anytime within the Secure Family app.

AT&T does not provide credits or refunds for partial months.

• AT&T PREPAID & Cricket wireless customers billed by Google Play Store:
Google cancellation polices: https://support.google.com/googleplay/answer/7018481

Ratings and reviews

can we please just go back to the old version? it's been months & still can't get it right. The list is so long, the notifications are ridiculous, it's constantly in & out of working, used to be able to track locations without downloading on every phone, the map before was better (it was easier to refresh, I have to go between screens to refresh & it doesn't always update), tells us location is off when its on, etc & we're paying for it. I reached out, they offered me a credit but never came

AT&T's "Secure Family" is practically useless. Why they decided to ditch the much-superior "Smart Limits" in favor of this, I cannot fathom. Among other problems, for "full functionality," including the ability to block data use and limit calls and texts, Secure Family requires a companion app be installed on each child's device. The problem, and AT&T will admit this, is that the child user can relatively easily circumvent the companion app, rendering the system useless. So you are paying for something that, for all practical purposes, does not work without the cooperation of the child. How do you think that goes? Yes, I can take the device away if that happens I suppose, but then I will have removed one of the main reasons for the phone in the first place: the ability to contact my child when I need to. The "locate" feature is nice, I suppose, when it works, but it is slow, inaccurate, and can be bypassed by simply disabling location services on the target phone. "Secure Family" is a waste of time and money.

I have paid for this app for a long time. Before it wS ATT secure family, it worked perfect. I am literally throwing money away. Anytime I need this to work, it won't work. ATT makes you wait on hold for so long, transfers three to four times at the minimum, and the problem never gets fixed. This is the only app that I seriously need and pay for. If it needed something to be updated or whatever it is, why couldn't I have been notified when I get a notice everyo th that the app is renewed?!

What's new

Improved User Authentication: The update will enable AT&T postpaid & prepaid wireless customers to use a one-time password to log into the app.
Fix SMS Invitation Code: Migrated or legacy accounts will receive the correct SMS invitation code when trying to invite a family member to join Secure Family.
Other Items: A couple small bug fixes to continue to give you peace of mind!