Cars usually don't arrive at your exact location but the app would say car arrived and started ticking the clock that u have 2 minutes free wait time when the car is like 1 block away. It happened multiple times while I was in Lisbon. One has to walk to the car which is an issue if someone has mobility issues, my companion. I think they do it on purpose to charge more on wait time, not ethical or professional.
271 people found this review helpful
Unable to create an account. I keep getting a prompt to confirm my phone number, but I never receive a text message, and I get an error when trying the "call back" option. I've tried reinstalling the app, clearing the cache, disabling my VPN, using data instead of WiFi, enabling location, and had multiple emails back and forth with support, but have been completely unable to log in.
241 people found this review helpful
Worst experience, especially, in the winter. Pick up pin had issues twice in a roll within the same day. Picked a ride that is supposed to pick me up quicker, and I chose to pay a bit more. But, as soon as I made my selection, the waiting time doubled. That is low. The driver of the 2nd trip didn't wait for me where the pin was, I had to walk for a minute in the cold trying to get to her.
206 people found this review helpful