Sanchia T
UI is okay and functional. For the most part, it is functional. However, you can't cancel subscriptions like the DeutschlandTicket without contacting their customer service unless you're in Germany or have a German sim card. It is also important to add: VRR states their subscription renewal is the 10th of each month but charge on the 4th - and you don't get a refund even if you cancel before the 10th. I also recommend VRR make it clear that it is a subscription when putting your details down.
9 people found this review helpful
Jeremy Ude
This app is incredibly frustrating to use. I just got a 60€ fine because I didn't validate my 4-trip ticket, just because the app interface is incredibly confusing. There's a long list of tickets to choose from without any explanation about which one you need, even when you click on them. Just GUESS a price level from K to 7 because that totally makes sense and hope for the best. There's a map without zones in this app! We don't need Google maps 2, we want to know what ticket to get.
42 people found this review helpful
Azeria
I'm going to have to agree with the reviews here, the usability is abysmal... Hope they do some usability testing and figure it out, would be very beneficial :) (for reference, chosing what ticket to get is an entire science, the UI is terrible, logging in is terrible, no google pay which is horrid for a ticket app this day and age, etc.)
1 person found this review helpful