
Naga Serpentis_b
I've had this app for a while with AT&t and so far it has done a good job at backing up my photos and videos at the same resolution and quality with the correct time and dates of when certain photos and videos were taken and downloaded and such. However, unfortunately I will no longer be using this application because it has proven to be quite the opposite of what I want. It's buggy and the crashes often, it doesn't download everything I specifically select. Sometimes crashes halfway through.
3 people found this review helpful
AT&T Services, Inc.
6 May 2025
We are sincerely sorry to hear about this. Please contact us at https://www.asurion.com/appsupport/. We will be happy to assist!

Peter Thoen
Useless app as it only backs up some of the photos on your device. A backup program should work 100% or it is not working at all. There is no way to select which photos to back up. I have over 13,000 pictures on my phone in different folders. The app backs up a portion from different folders (including WhatsApp sent files, which do not need to get backed up). We need an app improvement where we can select easily whcih folder to back up (like Google Photos has ;-))
19 people found this review helpful
AT&T Services, Inc.
8 November 2024
Hi, thanks for reporting this issue to us. If there is anything we can assist with, please message us at https://www.asurion.com/appsupport/.

Brookie Girl †
I'm super happy this is an option, and I successfully got my photos backed up to the app. That being said, it had some bad glitching where it would freeze a LOT and would not only freeze in the app but would freeze my entire phone, as if it were bricked. It sometimes asked if I wanted to close out of the app or wait. I'd end up having to restart my phone once it unfroze my device. Due to this, it makes me a bit nervous to store my photos there AND wipe them from my device.
32 people found this review helpful
AT&T Services, Inc.
7 June 2024
Hi, thanks for reporting this issue to us. We'll check it and improve our app.