Cox

Cox Communications, Inc.

About this app

With the newly redesigned Cox app, you can manage your account on your own time, wherever you are. Check out what's included with your services, manage your bill, view your data usage, get service support or message an agent with 24/7 support.

Using the Cox app you can:
○ View your service details
○ Manage your bill, view statements, update payment methods and make a one time or recurring payment.
○ Check your data usage
○ Stay up-to-date with outage alerts
○ Search and browse helpful troubleshooting and how-to articles
○ Message Oliver℠, our virtual assistant, or a live agent anytime with 24/7 support
○ Update your profile information or change your password
○ Quickly access product-specific apps to manage your Panoramic Wifi, Contour TV, Homelife, or Voice service

We'll keep adding more ways to help you better manage your account.

Ratings and reviews

Mainly it's Cox's system I have an issue with. I can schedule a payment, and then instead of sending me a "reminder your payment will be coming out on xxxx day" message, they still continue to send "Your bill is due in xxx days. Pay now to avoid service interruptions" Every time. And every time I have to log back in to be sure I did schedule the payment. I'd think this would be a simply fix. People have double paid their bill because of this.

When I try to sign up for text alerts for an outage, which is literally the only reason I ever open the app, it gives me an error message that says "Please enter a valid number." My number is associated with my account on the web site, and is most certainly valid. I can't say the same about the app. I can sign up on the web site, but that defeats the purpose of having the app.

Everytime a payment tries to go through and there isn't enough in the account (usually I had it put in savings and forget to put in back in checking) it removed my card from autopay. So I moved the money into my checking just to learn two months later that it hadn't paid for anything because my card is now removed. I am struggling now because of this. they kept tacking on fees and I'm unable to pay it all at once 😭

What's new

Enhancements: Service Appointments
Other: Bug fixes and minor enhancements