
Victoria
Extremely unfriendly system, impossible to log in. Can't retrieve access code, can't reset password, can't do anything. Even the website I'm brought to doesn't work, I enter the CAPTCHA, it refreshes, I type in the new CAPTCHA, it remains blank,it doesn't allow me to type. Finally when I refresh the page a few times, and redo it multiple times,it progresses to the next stage,telling me my information is incorrect and I've exceeded number of tries when it's my first attempt that had some reaction
16 people found this review helpful
Oversea-Chinese Banking Corporation Limited
July 15, 2025
We're sorry to hear this, Victoria. Can we look into this for you?
As you will not be able to reply us here, please do drop us a PM at www.facebook.com/ocbcbank with more details on the issue faced.
Please include your PlayStore username, thank you. ^Iyl

John
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Terrible app, endless bugs. Blocks access by stating some app is sharing screen, but ended up is just some app is on their ban list after I called customer service. No way to know what app caused this, was asked to send all apps' screenshots to them. Need 7 days working days to resolve. Ended up I rebooted phone, issue resolved. Btw without app = cannot use OneToken = cannot transfer > 1k. What a joke of a bank app.
14 people found this review helpful
Oversea-Chinese Banking Corporation Limited
May 2, 2025
Hi John, thank you for sharing your feedback. And we are sorry to hear that some security features are causing you inconvenience. Please be assured we will share your feedback with our team ^Sh

A Google user
As with many of the other users who have recently reviewed this app, the Android 10 update has rendered it unusable. I couldn't log into my app so tried reinstalling it, and it got even worse. After I've entered my access code and pin, it tells me to log in using the OneToken by clicking on the mobile banking app. But when I tried doing so, it tells me that it hasn't been set up and asks me to log in and do so through settings. This is simply unviable.
25 people found this review helpful