
James Anton
It's a disappointing experience and I'm not sure what I'm really getting for the additional money. I was on a £4 plan, now up to £18.99. Yes, I get more storage space and supposedly more and capable Gemini, but I believed that I was going to get a free trial before committing, however I was charged straight away, and there doesn't seem to be any way of clarifying this point.
12 people found this review helpful
Hi James. If you're a current member, we recommend reaching out to a Google One expert via Help Center and then Contact Us in the app or at one.google.com. Hope this helps.

Mandy Toland
My standard free allowance was full and I received a notification that I had to subscribe to keep using the account. the only option available to me was the £18.99 per month (1b). I have been paying this for nearly 2 years, then the option came up to change my plan and noticed I only needed the £4 plan and probably will do for a few years. no refund available. not really worth even £4 because it goes very slow and to load a video to view it takes about 30 seconds.
15 people found this review helpful
Hello Mandy. If you're a current member, we recommend reaching out to a Google One expert via Help Center and then Contact Us in the app or at one.google.com. Thanks.

Cathy Shields
I signed up for a very low cost trial of enhanced Gemini. But to cancel this before the higher price kicked in, I had to cancel everything (inclucing the things in Google One I wanted, like photo storage). As it is all bundled together and went round in circles trying to cancel only the AI part. Abysmal user experience... Has put me off for good.
14 people found this review helpful
Hi Cathy, thanks for letting us know. Feel free to share feedback with us here: goo.gle/4cjik0a.