
Elena Y
Ever since they updated the app completely the "search" under coupons doesn't work. It keeps saying it can't find anything that you search for. Even if you search for a coupon that you know for a fact is supposed to be there it never finds it. Now you have to scroll forever till you find the coupon you need. Before they updated the app you could type in anything for example, "tide" or "detergent" it would always find the coupons. It used to be so easy and helpful.
42 people found this review helpful

A Google user
It'd be nice if it was a little more user friendly. I can't ever get anything to actually load as a coupon. They have to scan their papers at the register. And the prices are never what the signs show. I always pay $1 more than what the signs say. Irritating. Needs to be like the Target app where you can scan the actual items and load it that way instead of sitting and searching then it don't work anyway! Ugh
39 people found this review helpful

Christina Andrade (pumpernickel)
I do just about everything electronically. Saying that, I had to open my bank app to retrieve my debit card info, and gerbes app logged me out. I get signed back in after resetting my password because, of course biometrics doesn't work and I don't remember the millionth password. Finally get to check out, card info in and my phone rings. Mind you, I'm on a mobile device, and again, signs me out, resets & to top it off takes my delivery time. Which of course was a 10$ fee, not including auto tip.
2 people found this review helpful
The Kroger Co.
January 16, 2023
Hi, Christina. We're sorry for the trouble you recently experienced with our app and have shared your concerns with our digital support team. To prevent this from occurring again, please reinstall, clear your cache and cookies and try again. If it continues, please call us at 1-800-576-4377 and reference case #53323143 for further troubleshooting.