Bolt: Request a Ride

Bolt Technology

About this app

Use your smartphone to order a ride, get picked up by a nearby driver, and enjoy a low-cost trip to your destination.

Why choose Bolt?
• Get a comfortable, low-cost ride.
• Fast arrival times, 24/7.
• See the price of your ride before you order.
• You can pay inside the app (Credit/Debit/Apple Pay).

Easily request a ride with the Bolt app:
1. Open the app and set your destination;
2. Request a driver to pick you up;
3. See your driver's location on the real-time map;
4. Enjoy the ride to your destination;
5. Leave a rating and pay.

Bolt features that require the app to stay running in the foreground:
• SOS button. In case of an incident, the user can easily provide their live location to a safety provider to get help faster.
• Trip audio recording. Users have the ability to record the trip audio if they feel unsafe or are facing a complicated situation. This audio can be used as evidence for investigations by the authorities.
• VoIP calls. Users can utilise in-app calls for communication to help locate each other or if a passenger forgets something in the car, for example.

*We're dedicated to fostering greener cities, which is why we're continually looking to increase our lineup of electric and hybrid cars in our car-sharing offering, Bolt Drive. You can also rent Bolt scooters and electric bikes via the app.

Bolt is available in 50 countries and 600+ cities around the world.

*Bolt scooter and car rental options differ by location. Check the app for availability in your city.

Bolt’s mission is to bring fast, reliable and affordable transportation to millions of people around the world, while also helping thousands of drivers support their families. The next time you need a ride, take Bolt!

Earn extra money driving with Bolt. Sign up at https://bolt.eu/en/driver/

Questions? Get in touch via [e-mail] or at https://bolt.eu

Follow us on social media for updates, discounts and offers!

Facebook — https://www.facebook.com/BoltUnitedKingdom/
Instagram — https://www.instagram.com/bolt_uk/
X (formerly Twitter) — https://twitter.com/Boltapp

Ratings and reviews

Our driver was great. However, unlike other such apps, I didn't receive an email after the ride asking if I would like to tip him. It turns out I was supposed to tip him on the app during the ride. It would have been good to know this. I apparently could have tipped him after the ride, but I opened the app once too often, and now I can't tip him. So the driver gets a 5, and the app gets a zero.

After all the time wasted and prices changes, it's cheaper to just take a meter taxi or use another app. I spent 2 hours trying to book a taxi. One credit card charges 6 times, another charged twice, no taxi ever booked. By the time I was finally able to confirm a taxi, the price has doubled, plus I had to pay highway tolls since now I was very late after hours of trying to get a taxi. Customer support is all AI so no way to get any help or answers, just unrelated form responses.

My 1st 2 orders, the driver was not at my pickup location. I texted the first driver who told me he couldn't get to my location and that I should go up a ramp. I had no idea what ramp he was talking about, and where I was had a lot of taxis, cars, and city buses. Note, cancelation fee was about the same as the fare, so I realized the scam. He gets paid the same to not pick me up as he would to pick me up and do the ride. Next day, similar thing. Text time, I chose a higher fare, it worked.