Brittany Jaballah
"Check this box to keep you signed in. This reduces the amount of times we ask for a password"... Literally 5 seconds later 30 times in a row, " please sign in". It's comical at this point. I can't use this app if my life depended on it. When it works though, it's OK. Very slow and poor options to sort for what your looking for. Why can't I see my total with coupons applied until after I'm checking out and selecting a pickup time. It's very unhelpful.
The Kroger Co.
22 June 2024
sending to kcc - issues with the app
Mel Lyn
This most recent update is terrible. Accessing the cart or even adding things to the cart is no longer easily done. Even under the shop specific tab, which honestly is ridiculous to do, what else are we using a grocery app for? Trying to put together a pick up order and I have to open each individual item to add to cart, and then I can't access the cart after adding items to it anyway. It's like they don't want customers shopping through their app any more.
The Kroger Co.
24 June 2024
Thank you so much for providing your feedback! We can certainly understand your frustration. We're going to share this with our Digital Team as we are always looking for ways to better our service. Have a great day!
Mary w
Constantly wants me to update to "new and easier" version, but it's not any better. If anything at all, it's worse. It is full of ads, very slow, and buffers. It's nearly faster for me to drive to the store, but then again, I need the digital savings (which should appear with the item, instead of having to hunt it down!). This should be a lot easier, but it gets worse with every update.
2 people found this review helpful
The Kroger Co.
16 June 2024
Hi Mary! We're sorry that your app doesn't work properly after an update. We suggest you delete the app and re-install it. If you continue to have the same issue, please call us at 1-800-576-4377 with Case 70429226 so our Digital Team can further assist you in terms of troubleshooting. Have a great day!