Sc Ford
This app is good, but so inconsistent. The fingerprint access stopped working a long time ago. Despite it being enabled, it still asks for my password. My main reason for use is to alert me when unknown devices join my network. But since the last update, it is alerting me when my own saved devices join the network. I have them saved to profiles, so it should not be alerting. This is very annoying.
38 people found this review helpful
Chris Stevens
Every time they update this app it cause problems. I have only one use for this app which is to restart my wifi if it is lagging. But the app will randomly log you out and good luck trying to get signed back on. Usually it's because they have came out with some update, restarting the app, updating the app, not even deleting and re-downloading fixes this.. And yes, I've changed my password successfully twice!! Very annoying
49 people found this review helpful
AT&T Services, Inc.
4 October 2024
Sorry to hear you are having issues. Can you please send us an email at SHM-Support@att.com with the user id and Billing Account Number (BAN) you are using to login and screenshots of any error messages you are receiving? We would like to look into this for you.
Andrew Austin
For last couple of days the app is timing out and says "Looks like we're having trouble". I can't use any of my devices that are on profiles. Support keeps telling me to uninstall with no solution in sight. Previous to this, the turning on and off of scheduled downtime (for kids) has been an absolute chore. App will give an error message to Try Again Later when simply turning on/off a preset time schedule.
9 people found this review helpful
AT&T Services, Inc.
16 October 2024
Sorry to hear you are having issues. Can you please send us an email at SHM-Support@att.com with the user id and Billing Account Number (BAN) you are using to login and screenshots of any error messages you are receiving? We would like to look into this for you.