Cox

Cox Communications, Inc.

About this app

With the newly redesigned Cox app, you can manage your account on your own time, wherever you are. Check out what's included with your services, manage your bill, view your data usage, get service support or message an agent with 24/7 support.

Using the Cox app you can:
○ View your service details
○ Manage your bill, view statements, update payment methods and make a one time or recurring payment.
○ Check your data usage
○ Stay up-to-date with outage alerts
○ Search and browse helpful troubleshooting and how-to articles
○ Message Oliver℠, our virtual assistant, or a live agent anytime with 24/7 support
○ Update your profile information or change your password
○ Quickly access product-specific apps to manage your Panoramic Wifi, Contour TV, Homelife, or Voice service

We'll keep adding more ways to help you better manage your account.

Ratings and reviews

Never had a problem UNTIL I started using the app and the easy pay. After one payment that didn't go through (I pay it off right away) my card was put on restricted without my knowledge so all my next payment attemps were returned. On top of that, they would add SO MANY FEES for something I wasn't aware or in control. I have reached out many times the last few months. Instead of helping fix the root of the problem I was just cheated out money. $50 monthly bill turned to $100 plus. I'm upset.

Online bill pay is easy and convenient. It would be nice to be able to check online what it be to move/change service(s) around in the app without having to call/chat, to get an idea what I prefer versus being "upsold" when I have to call to make changes. I realize it is all about the mighty dollar, that is why options available on the consumer end would be nice to have as well so when the call is made, the consumer has an idea of what they are needing and can afford.

App has issues and sometimes won't connect or has "technical difficulties" if your internet isn't connecting well, which is the whole point of the app. The bill pay is okay, but the same thing can be achieved through their website. Sometimes the remote modem reset is helpful, but rarely solves issues. The support feature does not connect you to an agent half the time, and when it does they usually are more focused on getting you to schedule a technician than actually doing anything helpful

What’s new

Enhancements: Cellular Watch Support, Device Plan Updates
Other: Bug fixes and minor enhancements