One Talk

Verizon Consumer Group

About this app

Verizon One Talk:
Voice, video and messaging business solution

Your business is constantly evolving, so you need a phone and collaboration solution that can keep up. We have you covered for how you work today and in the future.

One Talk is a mobile-first business phone solution built for how you work today, allowing you to connect with customers, employees and others in the office or on-the-go. Easily manage features from the Verizon One Talk web portal or mobile app.


One Talk includes multiple user device & app options:

* Smartphone Native Dialer. Connect mobile employees to the office and customers from their smartphone native keypad— all over the reliable and award-winning Verizon network.
* Desk, conference, and cordless phones. Enhance calling and collaboration with a range of Voice over Internet Protocol (VoIP) phones, including the nation’s first 4G cellular enabled desk phone, and accessories for your office-based employees.
* Mobile App for smartphones and tablets. Enable employees using business-owned or personal smartphones and tablets (including other carrier devices) to access One Talk features from a single number.
* Desktop App for computers. Easily make and receive voice/ video calls and SMS/text messages on your computer (PC or Mac®), similar to using your smartphone.

One Talk has 50+ powerful features to enhance communications, providing:
* Robust calling options. Provide flexibility and a better calling experience with options to use VoIP calling or your native phone number connection for best reliability.
* Easy collaboration. Boost your employees’ ability to collaborate more effectively with messaging (chat, SMS and IM), voicemail and calling on a single app.
* Contacts: Easy message your colleagues by using the One Talk directory and popular cloud contact services.
* Engaging customer experience. Connect callers to the people they need with features like Auto Receptionist, Hunt Groups and more.

Get started:

1. Subscribe to the Verizon One Talk service
2. Install the One Talk app. Enter your One Talk phone number. Request PIN
3. An email will be sent to the email associated with your number with an activation PIN. Enter your PIN and complete setup
4. Start using the One Talk App for calling, video and messaging.

One Talk Terms and Conditions Apply. See OneTalk.com for more information.

Ratings and reviews

At best, it is serviceable at a bare minimum level. At worst it is buggy and cumbersome. Call quality is poor unless you use the call through feature. Have to uninstall and reinstall frequently because outbound calling with this feature stops working out of nowhere and gives the vague "something went wrong" error when trying to switch back. Considering what else is available in the the unified communications space, this feels like a step backward.

This app is HORRIBLE! Verizon's response is even worse. Won't connect for calls and causes missed calls. I've called more than 20 times in regards to this. Always get the same treatment. They supposedly create a trouble ticket with promises of an email and a followup call within 24-48 hours with a ticket number. NONE OF THAT EVER HAPPENS! Yet, we are expected to pay their monthly rates on time. Steer clear of this app and the customer service that comes with it, if you value your customers!

UPDATE: Updating from 1 star to 3 because my main complaint was due to a setting I selected. User error 🙃. Still not the best, but probably not the worst. INITIAL REVIEW: The interface is clunky and not user-friendly at all. One of the biggest issues is that it doesn't identify incoming calls from the app, making it impossible to tell if it's a personal or office call. On top of that, the call log is often inaccurate, which makes it difficult to track important conversations.